Customer Service Sales

Tracy George

Email: ********@***********.***

Address:

City: Pasadena

State: MD

Zip: 21122

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.

Educational Background:

High School Dipolma from Northeast Senior High School, Pasadena MD 1/2001 to 6/1990 (Academic)

Job History / Details:

Executive Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.

Core Qualifications

Staff training/development

Compensation/benefits administration

Consistently meet goals

Cross-functional team management

Salary structure/compensation analysis

Adherence to high customer service standards

Skilled trainer

Excellent time management skills

Effective problem solver

Meticulous attention to detail

Negotiation expert

Management of remote employees

Effective workflow management

Team management

Talent development

Customer-focused

Skilled multi-tasker

Microsoft Outlook, Word and Excel

Able to persuade others effectively

Excellent people skills

Problem-solving skills

Sales training

Retail merchandising expertise

Cash handling accuracy

Customer- and service-oriented

Shipment processing

Professional Experience

November 2010 to Current

Epic Brands Elkridge, Md

Event Planner

Negotiating Contracts, Budgets, Research with different Venues, Colleges, Convention Centers, Preparing for each event, Staffing, P&L, Customer Service

Prepared sales slips and sales contracts.Greeted customers and ascertained customers' needs.Developed positive customer relationships through friendly greetings and excellent service.

September 2002 to May 2010

Hollywood Video Brooklyn, Md

Training Store Director

Answered questions regarding the store and its merchandise.Demonstrated use and care of merchandise.Greeted customers and ascertained customers' needs.Maintained records related to sales.Maintained records related to sales.Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Developed positive customer relationships through friendly greetings and excellent service.

Trained and served as a peer coach for new sales associates.

Education

Northeast Senior High School Pasadena, MD

High School Diploma Academic

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