Customer Service High School

Jordhan Steffes

Email: ********@****************.***

Address:

City: San Antonio

State: TX

Zip: 78242

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a very drived individual, always striving for perfection and customer satisfaction. Being friendly, outgoing and loyal are just a few characteristics i display to engage with the customer to give them the best experience possible. i enjoy being faced with challenging issues and solving the problem as soon as possible, my hard work is always acknowledged by the customer in either receiving great after-call survey scores or positive kuddos calls. I have many years of customer service experience and enjoy seeing or hearing a smile on their face. I have also learned to absorb knowledge in any and every situation I am faced with, as they are all different in their own way.

Educational Background:

High School Dipolma from River City Academy, San Antonio TX 1/2001 to 12/2008 (All)

Job History / Details:

Summary

I am a very drived individual, always striving for perfection and customer satisfaction. Being friendly, outgoing and loyal are just a few characteristics i display to engage with the customer to give them the best experience possible. i enjoy being faced with challenging issues and solving the problem as soon as possible, my hard work is always acknowledged by the customer in either receiving great after-call survey scores or positive kuddos calls. I have many years of customer service experience and enjoy seeing or hearing a smile on their face. I have also learned to absorb knowledge in any and every situation I am faced with, as they are all different in their own way.

Highlights

Troubleshooting proficiency

Exceptional telephone etiquette

Skilled at mediation

Fast learner

Skilled multi-tasker

Skilled in TCP/IP and WAN

Java system proficient

Accomplishments

Exceeded monthly goals by successfully handling reaching centers call handle time. Reduced technical escalations to supervisors by talking irate customers down to a calm level. Received multiple number of kudos calls by happy and satisfied customers.

Experience

April 2012 to September 2012

KGb- Verizon San Antonio, Tx

technical support

taking inbound calls for residential Verizon customers assisting with phone, video and data issues.. As much as talking an irate customer down to a satisfaction point to walking customer through setting up wifi, home network, cable set up or phone connection. Resolved customer complaints and concerns with strong verbal and negotiation skills. Answering any and all questions about services and just making a great customer experience.

January 2010 to September 2010

TranscomUsa San Antonio, Tx

technical support

assisting Comcast customers with any technical issues regarding phone, video or data. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions.

February 2008 to September 2008

Home Depot San Antonio, Tx

cashier

cashing customer orders out in a timely manner and assisting with any questions or inquiries about anything in the store. Also made any possible extra sales. Made customer experience awesome and wanting to come back and visit again.

April 2006 to October 2006

Bill Millers BBQ San Antonio, Tx

cashier/food prep

cashing customer orders out in a timely manner, being very friendly and energetic. Handling money in a responsible way. building great rapport with all visitors.

Making and preparing any orders in a timely manner to best satisfy the customer.

Education

2008 River City Academy San Antonio, Tx

High School Diploma

Always striving to do better and receive the best possible grades and recognitions. Participated in extra curricular activities.

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