Customer Service High School

Katherine Montes

Email: ********@*************.***

Address:

City: Methuen

State: MA

Zip: 01844

Country: USA

Phone: 978-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative who provides customer service through active listening and problem solving.E xperienced in working in a fast-paced environment, Solid team player who offers a positive and cooperative attitude.

Educational Background:

High School Dipolma from Brandon high school, Brandon FL 1/2001 to 5/2008 (high school diploma)

Job History / Details:

Professional Summary

Dedicated Customer Service Representative who provides customer service through active listening and problem solving.Experienced in working in a fast-paced environment, Solid team player who offers a positive and cooperative attitude.

Core Qualifications

Highly customer service-oriented

Goal-oriented

Self-sufficient

Positive and friendly

Flexible

Efficient data entry

Bilingual in [spanish]

Skilled in call center operations

Extensive history with predictive dialers

Adept in automated attendant systems

Committed to maintaining data integrity

Experience

June 2011 to June 2012

Windham Professionals Salem, MA

Bill Collector

Located and notified customers of their delinquent student loan accounts by phone and mail. Developed customized payment plans and made arrangements for repayment. Mailed customers correspondence, which documented repayment plans and special payment arrangements. Handled entering payment series on file as well as taking care of bad and returned check transactions.

August 2009 to January 2011

Richard j. Boudreau & Associates Salem, NH

Bill collector

Located and notified customers of delinquent accounts by phone and mail.Contacted customers with delinquent loan payments. Worked successfully with those needing support to catch up on payments. Effectively managed a high-volume of inbound and outbound customer calls

May 2009 to August 2009

A.J Wright Lawrence, MA

Cashier/Fitting Room

Computed sales prices, total purchases and processed payments.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Operated a cash register to process cash, check and credit card transactions.

Responded to customer questions and requests in a prompt and efficient manner.

Worked as a team member to provide the highest level of service to customers.

March 2006 to November 2008

Boston Market Brandon, FL

Cashier/drive-thru

Responsible for daily set up of five stations.Maintained daily cleanliness of broiler and fryers.Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stockFilled beverage and ice dispensers. Helped with preparation, set-up, and service for catering events .Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.Performed all transactions in a cordial, efficient and professional manner

Education

2009 Brandon high school Brandon, FL

High School Diploma

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