Customer Service High School

Dru Hoeft

Email: ********@************.***

Address:

City: Largo

State: FL

Zip: 33773

Country: USA

Phone: 727-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant professional with 18 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Educational Background:

High School Dipolma from Coronado High School, Colorado Springs CO 1/2001 to 5/1994 (General)

Job History / Details:

Summary

Restaurant professional with 18 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Highlights

Highly responsible and reliable

Exceptional interpersonal skills

Serve Safe Food Handlers card

Point of Sale (POS) system operation

Extensive hospitality background

In-depth food and wine knowledge

Accomplishments

Instructed cooks and other workers in the preparation, cooking, garnishing and presentation of food.

Collaborated with other personnel to plan and develop recipes and menus.

Created and explored new cuisines.

Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.

Hired and trained staff of 12 food preparation employees.

Experience

September 2009 to October 2012

Martina's German Cuisine Seminole, FL

Owner/Vice President/Server/Prep/Line Cook etc...

Owned and operated a small authentic German restaurant, where my wife and I were the only employees. Our responsibilities include but were not limited to the following:

Placed all orders for Beer/Wine, Food and all Dry/Paper goods.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Correctly calculated charges, issued bills and collected payments.

Checked in deliveries and signed off on products received.

Promoted and endorsed the company to bring in new business.

Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.

April 2004 to August 2009

Boulevard Bistro Seminole, FL

Server/Prep Cook/Line Cook/Shift Leader

Provided high quality service.

Checked in deliveries and signed off on products received.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.

January 2003 to September 2004

Olive Garden Restaurant Largo, FL

Server/Host/Line Cook/Prep Cook

Answered questions about menu selections and made recommendations when requested.

Consistently adhered to quality expectations and standards.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

August 1998 to November 2002

Trattoria DeAngelo Colorado Springs, CO

Pizza Cook/Line Cook/Kitchen Manager

Prepared hand tossed pizzas and calzones as well as cooked saute items to order.

Checked inventory and made food orders with Sysco.

Planned out work schedules for BOH including all cooks, prep cooks and dishwashers.

Closely worked with General Manager and Owner to create new menu items.

August 1996 to August 1998

Hungry Farmer Restaurant Colorado Springs, CO

Pantry/Line Cook

Prepared salad mix and toppings for side salads and dinner salads.

Made desserts from scratch including Creme Brulee and seasonal pies and other bakery items.

Made appetizers, barbeque ribs, steaks, and fryer items.

February 1995 to August 1996

Village Inn Colorado Springs, CO

Dishwasher/Line Cook/Lead Line Cook

Washed dishes in a high volume family style restaurant.

Decorated Village Inn's world famous pies.

Promoted from dishwasher to lead line cook in less than 4 months.

Prepared breakfast, lunch, and dinner items in a fast paced environment.

Education

1994 Coronado High School Colorado Springs, CO

High School Diploma General

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