Customer Service Quality Assurance

Scott Carson

Email: ********@*************.***

Address:

City: Galloway

State: OH

Zip: 43119

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Deputy Clerk with over four years experience in office environment. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients .

Educational Background:

High School Dipolma from Ohio Dominican University, Columbus OH 1/2001 to 12/2004 (Political Science)

Job History / Details:

Career Overview

Deputy Clerk with over four years experience in office environment. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Core Strengths

Problem resolution

Meet deadline

Knowledgeable in customer service

Self-starter

Typing 70 WPM

Microsoft Office skills

Team building

Quality assurance

Conflict resolution

Skilled in call center operations

Exceptional workflow management

Strong problem solving aptitude

Persuasive speaker

Accomplishments

Recipient of Kristi Wright Award" in 2010.

Customer Service:

During my duration with the Clerks Office, only received positive comment cards from customers.

Management Support:

Worked with management to streamline operations.

Data Entry

Reviewed and updated Courtview 2000 on a daily basis.

Technology Proficient

Developed a strong knowledge of hardware and software.

Work Experience

November 2008 to September 2012

Franklin County Municipal Court Columbus, Ohio

Courtroom Clerk

As a Courtroom Clerk I, developed relationships with court personnel, updated Courtview 2000 with information regarding the events in court, provided attorneys and the general public with any information needed, assisted the public with questions about the court process, maintained the docket on a given day and ensured completion of said docket. In the afternoon, assisted the Criminal Traffic Division with their day to day operations.

August 2008 to November 2008

Franklin County Municipal Court Columbus, Ohio

Deputy Clerk

As a Deputy Clerk I, maintained all files, verified active warrants for law enforcement, distributed files to various courtrooms, answered telephone calls from customers and attorneys in a call center environment, worked the public counter, applied bond amount to cases, slate arrested parties into the jail system, scheduled cases for the court docket.

Educational Background

2004 Ohio Dominican University Columbus, Ohio

Political Science

Some College coursework completed but degree not yet obtained.

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