Customer Service High School

Erin Browne

Email: ********@******.***

Address:

City: Apollo Beach

State: FL

Zip: 33572

Country: USA

Phone: 940-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am striving to take my knowledge & experience within the Casino Industry while continuing to learn and grow not only as a team player, but implement the supervisory/management skills I have developed as well. Profound in customer service skills as well and always willing to take these skills to the next level.

Educational Background:

High School Dipolma from St. Bernard's High School, Uncasville CT 1/2001 to 6/1989 (Accounting/Business)

High School Dipolma from Mohegan Community College, Uncasville CT 1/2001 to 10/2012

High School Dipolma from Ridley Lowell Business & Technical Institute, Uncasville CT 1/2001 to 10/2012

Job History / Details:

Professional Profile

I am striving to take my knowledge & experience within the Casino Industry while continuing to learn and grow not only as a team player, but implement the supervisory/management skills I have developed as well. Profound in customer service skills as well and always willing to take these skills to the next level.

Qualifications

Creative problem solving

Team leadership

Multi-Task Management

Customer Needs Assessment

Experience

October 2008 to January 2011

Seminole Hard Rock Casino Tampa, FL

Table Games Supervisor

Responsible for supervising dealers on various games while implementing the policies /procedures to maintain the integrity of said game. As well, keeping drop/rack count on tables while ensuring the accuracy of the patrons ratings for their play as well as meeting all their needs for a most enjoyable experience.

August 1996 to September 1999

Mohegan Sun Resort & Casino Uncasville, CT

Beverage Server

Responsible for serving patrons in designated slot/pit area in a very timely manner as well as keeping area clean & inviting to ensure a pleasurable experience.

September 1999 to August 2008

Mohegan Sun Resort & Casino Uncasville, CT

Table Games Supervisor/Dual Pit Manager

Responsible for supervising dealers, at times supervisors as well as monitoring the tables/pit inventory. Opening/closing of games, effectively resolving conflict, fills/credit accuracy, customer service, and while supervising or managing always remain a team player positively representing the company.

November 1992 to August 1996

Foxwoods Resort & Casino Ledyard, CT

Dealer

Responsible for possessing the knowledge & ability to deal multiple games, implementing the policies/procedures to ensure the integrity of the game, all while entertaining the guests to ensure an excellent experience anticipating their return.

Education

1989 St. Bernard's High School Uncasville, CT

High School Diploma Accounting/Business

Mohegan Community College Norwich, CT

Accounting/Business Management

1994 Ridley Lowell Business & Technical Institute New London, CT

Certificate Integrated Accounting/Business Management

Included Supported Business Owner operated bookkeeping projects & ledgers. Certificate included completion of all other business classes as well as seminars attendance.

Contact this candidate