Customer Service Real Estate

Halina Thomas

Email: *********@********.***

Address: **** ****** *** **. #****

City: Carrollton

State: TX

Zip: 75010

Country: USA

Phone: 469-***-****

Skill Level: Experienced

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Halina M. Thomas

1152 Indian Run Dr.#1006

Carrollton, TX 75010

Phone: 469-***-****

*********@********.***

OBJECTIVE

To use my experience and skill sets to optimize growth and expansion within the department and overall, the company.

QUALIFICATIONS

A team player with strong analytical skills with the ability to formulate and produce solutions that drive key decisions optimizing employee performance and accomplishing company goals. Excellent communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

BANK OF AMERICA, Plano, TX 2008-Present

Business Control Specialist (2012-Present)

* Provide analytical and administrative support to the department VP in order to execute internal control discipline and operational excellence with the Foreclosure Line of Business

* Gather and analyze data to track, report and monitor effectiveness of key controls and status of mitigation and action plans

* Prepare documentation for the tracking, monitoring, and escalation of risk related issues to senior management

Eviction Pre-Marketer(2010-2012)

* Initiate and oversee the eviction process related to Bank of America and Investor owned Real Estate Owned Properties, which included the ordering of and review of property appraisals

* Communicate regularly with attorneys and real estate agents regarding evictions, hearings, lockouts, occupancy status, and other property issues

* Introduced and implemented new processes within the department that saved the company three months or 25% of the processing time

Account Manager (2009-2010)

* Reviewed all documents and processes prior to referring loans for foreclosure

* Reviewed and processed breach of contract letters and non-compliance related items in accordance with investor, insurer, and state guidelines

Collector (2008-2009)

* Worked closely with delinquent customers to secure payments in the accordance with the Fair Debt Collections Practice Act

* Reconciled delinquent accounts regarding short sales, special forbearances and modifications

T-MOBILE, Frisco, TX 2006-2007

Customer Service Representative II Tech Care

* Interfaced with customers to troubleshot and resolve technical issues regarding network coverage, device information and data services.

* Assisted customers to determine the best cell phone coverage option by utilizing online tools (i.e. ALR, HLR, MVP`s)

* Resolved customers billing issues and provided assistance regarding rate plans and other services

DTI ASSOCIATES, Dallas, TX 2004-2006

Notice of Findings Writer (2004 -2006)

* Worked with U.S. Department of Labor Certifying Officers in analyzing Texas employer`s Foreign Labor applications and resolved deficiencies Evaluated foreign candidates resumes and made recommendations for placement (hiring) or denial in accordance with Texas Workforce Commission regulations

* Interfaced with Immigration lawyers and presented ideas that would improve their cases

* Recognized two times in a six month period as the top performer in the department

EDUCATION

* Attended University of Phoenix, Dallas, TX from 2001 - 2002, 4.0 GPA

* Graduated from The Colony High School with a 3.9 GPA

REFERENCES

* Ralph Thomas, Director of Military Sales - Diageo

* Tamill Acker, Officer, Case Management Unit Manger

* Other references upon request

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