Customer Service Manager
Resume:
Cynthia Brown
Email: *********@********.***
Address: **** ********* ****
City: Round Rock
State: TX
Zip: 78665
Country: USA
Phone: 512-***-****
Skill Level: Management
Salary Range: 55
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Cynthia D Brown
LinkedIn: http://www.linkedin.com/in/browncynthia
Summary Energetic, success-oriented, Team Leader and Technology Professional acknowledged for the ability to assess client needs and deliver projects on time. Consistently maintains high level of customer service and quality. Provided un-paralleled support and training of the Medicaid Fraud and Abuse Detection System for the State of Texas Health and Human Services Commission Office of the Inspector General and various other state agencies. Excellent verbal, written and organizational skills. Commended for taking the lead in a successful project implementation. Strengths include:
* Exceptional business demeanor and interpersonal skills, maintaining professional yet friendly rapport with customers and company personnel.
* Detail oriented, and efficient in all aspects of work.
* Cooperative and energetic while working independently and as a team player.
Technical Skills
Project Management, Windows XP, Windows 7, Windows 2003 Server, MS Office Suite (Word, Excel, PowerPoint & Outlook), MS Project 2003, BusinessObjects XI and it`s components, Oracle SQL, Oracle RDBMS database, SQL Developer, TOAD for Oracle, SQLLoader, UNIX, Perl, JAVA, IBM Websphere (WAS), Tivoli Directory Service (LDAP), SSL Certificates, HTML, EMACS and VI Editors.
Professional Experience August 2008- July 2012 HEWLETT PACKARD Austin, TX
Service Information Developer II ~ Texas Medicaid Fraud and Abuse Detection System
Coordinated and assisted contractor with installing and deploying, as well as, trained customer on new software application, Insurance Fraud Manager. Team liaison for coordinating activities with system administrators, DBAs, contractor, and team. Troubleshoot, managed application defects and enhancements. Worked with customer on daily basis to meet their needs identifying and troubleshooting technical issues with various software applications.
* Helped secure $12.5M, four-year contract renewals by continuously providing exceptional training and customer support since 2000.
* Project managed successful implementation of the Medicaid Fraud and Abuse Detection System, including its Test environment.
* Developed, assisted Manager with UAT plan, documentation, and facility set up in preparation for
project implementation.
* Consulted and advised customer on changes and enhancements to the web application.
* Coordinated schedules with the customer for completion of targeted queries re-runs, changes and enhancements on time and ahead of schedule according to contractual obligations.
* Resolved specific audit remediation activities
* Created and coordinated the team on-call schedule.
* Achieved and exceeded various project milestones.
* Interacted with customer to gain understanding of business environment, technical context and organizational strategic direction.
2000-2008 ELECTRONIC DATA SYSTEMS Austin, TX
Information Analyst II ~ Texas Medicaid Fraud and Abuse Detection System
Due to HP acquisition of EDS, there was a job code change. Job description was the same as
listed above for Service Information Developer position.
Cynthia D Brown
1999-2000 ELECTRONIC DATA SYSTEMS Austin, TX
Systems Engineer ~ USAS Contract
* Provided expertise, programming and support of accounting systems and applications for State of
Texas Comptroller`s Office.
* Led code reviews.
* Developed test data to test new and existing programs
* On-call duties
Education CONTROL DATA INSTITUTE Dallas, TX
* Computer Programming and Operations
CENTRAL TEXAS COLLEGE Fort Hood, TX
* Computer Science
Community Involvement
2012 - Inaugural Leadership RRISD Member
2006 - Hutto Citizens University Alumni
2002 - Present ~ Precinct Judge Poll worker for Williamson County Elections Department
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