Name: Robert Mitera

Address: *** ********** ******

City: Barrington

State: IL

Zip/Postal Code: 60010

Country:

E-mail: abo0p5@r.postjobfree.com

Primary Phone: 630-***-****

Background

Most Recent Job Title: Director of PMO

Most Recent Employer: WellPoint

Career Level: Manager, Director Level

Availability or Timeframe: Immediately

Authorized to work in the US?: Yes

Security Clearance: O

Do you have transportation: Yes

Over 18: YesEducation: Bachelors

Languages Spoken: English, French, Italian, Spanish

Job PreferencesDesired Salary: Open

Willing to Relocate: United States

Desired Job Titles: Director

Portfolio Manager

Project Manager

Desired Job Types: Contract, Employee

Work Status: Full Time, Seasonal

Desired Shifts: 1st Shift, 2nd Shift, 3rd Shift, Rotating

Desired Travel: 50%

Category: Health Care Delivery, Health Care Management, Information Technology or

Systems, Other, Project Management, Teaching/Training, Transportation/Logistics,

Company Size:

Company Type:

Industry: Administrative and Support, Aerospace / Airlines, Agriculture / Forestry /

Fishing / Hunting, Automotive, Biotechnology, Broadcasting / Radio / TV / Media, Computers

Software and Hardware, Construction, Defense, Educational Services, Electronics, Energy /

Utilities / Oil & Gas, Entertainment / Casinos, Health Care / Social Assistance,

Hospitality / Travel / Tourism, Information Technology, Insurance, Law Enforcement,Military / Marine Services, Motor Vehicles, Pharmaceuticals, Real Estate / Property

Management, Security, Transportation, Waste Management and Remediation Services, Well-

Being

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Copyright c 1997- Lee Hecht Harrison, Inc.Robert Mitera

Home: 847- 516-****-*** Farnsworth Circle

Mobile: 630-***-**** abo0p5@r.postjobfree.com Port Barrington, IL 60010

QUALIFICATIONS SUMMARY

INFORMATION TECHNOLOGY SENIOR Project Manager balancing and integrating business needs

with wide experience. Diverse and wide experience in program management, root cause

traceability for software, business, project management defects, and troubled project

rescue. Effective communicator able to explain complex concepts and ideas to non-technical

individuals. Author and teacher of project management best practices.

Innovative and aggressive companies

Start-up/restructure/process improvement/outsourcing

All systems/software engineering life cycle phases

Multiple technology domains, methodologies, and industries

ITIL Certified (Foundation v2)

PROFESSIONAL EXPERIENCE

AMERICAN IMAGING MANAGEMENT (Subsidiary of WELLPOINT), Chicago, IL July 2008Apr 2009

A large national healthcare services provider.

Director of PMO, Project Management

Led and manage portfolio of the PMO team, including client implementations and

infrastructure projects.

Program managed all Cardiac Services initiatives.

Program managed all Patient Safety initiatives.

Program managed all Specialty Pharmaceuticals initiatives.

Implemented the change control process adding root cause traceability to defects.

Developed a cost per change, cost per software defect, and project management audit

metrics.

Built the following project management processes: client implementation from sales,

client billing rates and SLA negotiation; turned the PMO into a profitable team.

ALLSTATE, Northbrook, IL Apr 2005July 2008

A large national property and casualty insurance and financial services provider.

Project Manager Consultant

Project Management and Microsoft Project SME; an internal consultant on difficult

protection technology projects.

Developed and implemented the project management methodology and standards for the full

SDLC.

Developed and managed the Project 911 internal consulting service.

Wrote Protection Technology Division standards regarding project management and software

development.

Developed the change management tools that decreased software defects on projects by a

measured 27%.

Wrote and implemented project management standards.

Subject matter expert on portfolio, program and project management.

Managed software development for Allstate Bank software; including ATM software.

Rescued project work for Allstate.com.

COMPUWARE, Itasca, IL (Contract) July 2004Apr 2005

A large international software and professional services organization.

Senior Project Manager

Strategically directed large international manufacturing, ERP, and CRM projects.

Quickly earned the confidence of C-level executives (client and Compuware) by tactfully

explaining issues and options facing them.

Managed the manufacturing portfolio of clients for the Chicago office.

Managed business analytics as they related to the business plan for a large manufacturing

client.

Used Agile to rescue several struggling software projects for large, public manufacturing

companies.

Redeveloped SLAs and ROI analysis based on client and business environment changes.

Developed technical and business risk analysis and implemented corrective action with the

CTO.

ROBERT MITERA Page Two

SAP project management rescue specialist; Modules: FI, CO, MM.

Managed the General Ledger processing in SAP, cost center set up and posting entries.

Managed Agile development of an eCommerce website for a biotech client; resulting in new

government contracts.

Managed 105 resources in three cities and two countries.

AT&T, Hoffman Estates, IL (Contract) Apr 2004July 2004

A large international telecommunications provider.

Project Manager

Managed projects specific to Marketing, Human Resources, Accounting, and Finance.

Managed development of and internal sales force management CRM system.

Designed and implemented the EPM process for Marketing, Human Resources, Accounting, and

Finance projects.

Created structure to facilitate communication across the business, IT, and PMO resources.

GATX CORPORATION, Chicago, IL (Contract) 2003 - 2004

A specialty finance and leasing conglomerate.

Lead Project Manager

Led application development analyst for SAP package and custom-built, multi-platform

applications for a Fortune 1000 transportation and specialty finance company.

Managed airline and rail leasing online content on GATX.com.

Used Agile to manage SAP projects resulting in better, faster, cheaper delivery; Modules:

FI, CO, MM.

Delivered mobile technology solutions to the field.

CORPORATE SYSTEMS (A Marsh McLennan Subsidiary), Lisle, IL 2001 - 2003

An eCommerce claims adjudication software company.

Strategic Project Director

Directed technology software research and development. Direct responsibility to the

Executive Board for software project ROI and product P & L. Supported sales directly.

Managed project ROI and status with Earned Value.

Expanded technology offerings resulting in a net 12% increase in sales revenue.

Developed HIPAA compliant software security process for medical claims adjudication.

Managed software development teams (local and remote); 15 direct reports, managed with

French language skills.

Balanced planned software programs and projects with client requests for new medical

billing functionality.

AON CORPORATION, Chicago, IL (Contract) 2000 - 2001

An international insurance and financial services brokerage.

Information Technology Project Manager

As Project Lead, built custom technology solutions and implemented package applications

for risk services division of this international insurance broker.

Saved $46M with new technology infrastructure eliminating two legacy platforms.

Managed with Spanish language skills on assignment in San Juan, Puerto Rico and Bogota,

Columbia.

Managed the client user interface and content for Aonline.com.

AT&T, Hoffman Estates, IL (Contract) 1999 - 2000

A large international telecommunications provider.

Information Technology Project Manager

Managed technology projects dedicated to internal finance, marketing and human resources

initiatives.

Defined and implemented software process improvements across the sales, back office and

technology groups.

Built the Software Project Planning (SPP) and Software Project Tracking and Oversight

(SPTO).

ROBERT MITERA Page Three

Delivered operational excellence managing projects and service delivery against key

performance indicators (KPI).

ACCENTURE, Chicago, IL 1995 - 1999

A large international consulting firm.

Experienced Consultant

Delivered projects in operations, process, and methodologies in the financial services,

high technology, and travel industry.

Wrote several software development methodologies.

Designed and delivered an ATM solution for a large US hotel and resort client.

Delivered a tracking database that allowed states to share moving violation information

across jurisdictions.

Delivered several unique ecommerce systems to large US organizations.

Identified software requirements for one of the first popular web search engines.

Managed quality operations for two large engagements (US and Europe).

PREVIOUS EXPERIENCE

Owned and operated a financial planning and insurance agency (life, health, and

investment products) from 1991 1995.

EDUCATION & PROFESSIONAL DEVELOPMENT

Accepted to Masters of Business Administration, anticipated graduation 2012.

University of Notre Dame, South Bend, IN

Bachelor of Arts, U.S. History, an area of concentration in Communications.

University of Missouri, Columbia, MO

PROFESSIONAL DEVELOPMENT

Graduate of Advanced Program and Project Management; Dr. Harold Kerzner, Graduate of the

Paul Brunton Project Management Boot Camp; Paul Brunton Limited, London, U.K. Andersen

Consulting: Implementing Business Solutions School, Issue Based Problem Solving, Global

Quality Workshop, Delivering Client Quality, Business Practices, Effective Presentations,

Business Writing, IT Team Leadership, Conflict Resolution and Negotiation, Disney

Institute Seminars: Disney Style: Leadership, Service, Management, Loyalty and Leadership.

ITIL IT Service Management Essentials (Foundation) Certified, 2008

Member, Project Management Institute, Since 2002

PMI Special Interest Groups include: Troubled Projects, eBusiness, Web, Information

Service

PMP Exam, Planned for in 2009

Project Management Software

SME regarding multiple portfolio and project management software packages; including, but

not limited to: MS Project Server, Primavera Project Planner, Clarity, Daptiv,

Changepoint, eProject, OmniPlan, EasyProjects.net, Artemis, Oracle Projects, and Basecamp.

AWARDS/MEMBERSHIPS

Nominated for the Thomas Jefferson Award Prominent Chicagoans, 2008

Nominated for US Department of Defense Citizenship Award, 2004

Former member of the Illinois Governor s Council on Fitness and Sport

Winner of the Presidential Physical Fitness Gold Medal

Finisher Ironman Triathlon World Championship

Varsity M Association Member Former University of Missouri Varsity Athletes

Charities volunteer ALS (Lou Gehrig s Disease), American Cancer Society, and American

Lung Association

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