Customer Service Administrative Assistant

Davina Ames

Email: ********@*********.***

Address:

City: Vallejo

State: CA

Zip: 94590

Country: USA

Phone: 707-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Vallejo Sr. High, CA 1/2001 to 6/1989 (General)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Food and Beverage Hospitality

Knowledgable in various types of office management skills

Internet order processing

customer relations

stock and inventory

filing and data entry

Multi-phone line

Able to cater to public relations

Schedule management

full service grill cook

supervise cafe staff

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

June 2011 to October 2012

Blue Rock Golf Course Vallejo, CA.

Supervisor Food and Beverage

Oversee daily operations of cafe

Responsible for all opening and closing procedures

POS system for cash and credit transactions

Monthly inventory and weekly supply ordering

Supervisor for a team of 8 employees

June 2005 to March 2008

All Star Plumbing and Decor Napa, CA.

Administration Assistant

Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by 15 percentage .

Provided efficient customer service to clients.

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Lead sales designer in kitchen and bath products.

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects and remodels

Education

1989 Vallejo Sr. High Vallejo, Ca.

GED General

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