Management Manager
Resume:
Kenneth Mills
Email: *********@********.***
Address: **** ** ****** ***
City: Carrollton
State: TX
Zip: 75006
Country: USA
Phone: 469-***-****
Skill Level: Experienced
Salary Range: 90
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
K. Gary Mills
2125 El Dorado Way, Carrollton, Texas 75006 a 469-***-**** a *********@********.***
Profile
IT specialist with 20+ years demonstrated success in Windows and networking technologies.
Qualifications
a Windows Server 2003 and 2008
a UNIX HP and Solaris
a IIS 6.0 & 7.0
a Microsoft SQL
a Microsoft Exchange
a VMWare
a Knowledge of web technologies protocols and tools
a Active Directory
a Windows Scripting. batch, WMI
a Excellent problem-solving abilities
a Proficiency in TCP/IP Protocols
a Website load balancing tools
a Website load testing
a Desktop and server hardware maintenance
a Firewall installation and configuration
a Excel VBA programming and macro creation
a Web content management
a Technical help desk experience
a Excellent Presentation and training skills
a SharePoint installation and configuration
a VoIP installation and configuration
a Microsoft Office 2007 & 2010
a Back Exec and other backup applications
a Report development
Work Experience
Mary Kay Inc. Addison, TX
Senior Business Consultant, June, 2008 - June 2012
a Change Manager for all domestic and International infrastructure and application changes, averaging over 300 changes a month.
a Develop and implement policies and procedures in major ITIL operational areas: Change management, Problem Management, Incident Management following the ITIL v 3.0 methodologies. Manage weekly Change Control Meeting, review all Major Change Controls for IT Governance compliance; review all problem management Remedy tickets for IT Governance compliance.
a Provide leadership and support to executive level personnel regarding IT Governance best practices, specifically in the areas of Change Management, Incident Management, Problem Management and Performance Management.
a Responsible for Severity 1 issues and triage with major eCommerce sites both domestically and internationally. Managed Problem Management incidences with technical teams.
a Develop and present monthly scorecards to Vice-President and Regional Business Advisors for each region using Excel VBA integrating Web services from BMC Ticketing System.
a Call and manage SWAT teams as needed for major problem management incidents.
Mary Kay Inc. Addison, TX
Technology Manager, September, 1998 - June 2008
a Manage day to day incident ticketing and work with team to resolve issues quickly and efficiently.
a Manage the Webmaster and Enterprise Monitoring teams, set and communicate team and individual goals and communicate strategy and tactical responsibilities.
a Built the Webmaster team from 1 US team member to 10 team members a 5 US, 2 China, 2 Russia and one in Mexico. Provide technical leadership around new Microsoft Technology, load testing procedures for applications and hardware, installation and support of new web technology, content management processes.
a Maintain a $500,000 annual budget.
a Developed and implemented monitoring tools for critical customer facing websites, scorecards for website performance.
a Infrastructure hardware architecture for Domestic and international web farms and deployment.
a Worked with development teams to improve system and application performance.
a Developed best practice deployment process for all Mary Kay Inc. websites to ensure sites are available 99.9% of the time.
a Develop disaster recovery procedures for managed teams. Develop and implement load testing policies and procedures for Mary Kay Inc. Research and implement current and emerging technologies for Mary Kay Inc. global data centers.
PricewaterhouseCoopers. Dallas, TX
Help Desk Support Supervisor and System Engineer, 11/1995 - 8/1998
a Developed a team of Help Desk technicians to support 300 desktops which included developing policies, procedures and processes to manage day to day tasks, incidents and software work instructions. Facilitate weekly team meetings and create scorecard reports on help desk response times, workload and SLA targets.
a Create a lab and preproduction environment for current and emerging technologies, including HP UNIX, SUN Solaris, SOC Unix, Windows, Oracle database, Informix database, Sybase and Microsoft SQL.
a Install and configure UNIX hardware, HP, Sun Solaris, and Compaq servers; Install, create and administer database tiers in Oracle, Informix, Sybase and MS SQL; Install and administer SAP systems for preproduction development by consultant groups in the field. Assist in migration of preproduction systems to client systems; Develop Disaster recover policies and procedures for all system; Implement VERITAS backup systems and Compaq robot tape library.
Education
Southern Nazarene University, Bethany, OK.
Master of Arts Communication/Education
Southern Nazarene University, Bethany, OK.
Bachelor of Arts Philosophy
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