Technician Manager
Resume:
James S. Allen
Enterprise Network Systems Specialist
CIO - Senior Systems Technician
Summary of Qualifications
More than 12 years experience working in the Internet / IT industry. Over 17 years
professional involvement with computers.
Experience in dealing with and deploying cost effective solutions to modern business
problems, including fault tolerance and business continuity services.
A wide variety of Internet, IT, Security and Networking skills including:
Wide Area Network (WAN) design and maintenance.
Local Area Network (LAN) design and maintenance.
Cisco, Wellfleet (Nortel), 3Com networking skills.
Server and operating system setup and maintenance.
Strong *NIX and Windows skills.
DNS, SMTP and HTTP administration skills under multiple platforms.
Security design, implementation and maintenance:
-Firewall technology
-Virtual Private Networking (VPN)
-Intrusion Detection
-Security Policy
System backup strategy.
Citrix Systems Enterprise Administration.
Virtualized server and desktop environments
Professional Experience
2012 - PresentChief Information Officer - Senior Systems Technician - ACES, Cedar Falls, Iowa (319) 266-
9800
As CIO I have been tasked with evaluating industry technologies. Implementing
technologies that have the greatest positive impact on the bottom line, business
continuity, and disaster recovery and reducing administrative tasks.
2010 - 2012Chief Operations Officer / Service Manager - ACES - Advanced Computer Engineering
Solutions, Cedar Falls, Iowa 319-***-****
As COO and Service Manager - Working to improve operating efficiencies by implementing
and refining policies and procedures. Manage technical staff and service department
processes in an effort to meet and exceed SLAs. Maintained industry certifications.
2002 - 2010Senior Systems Technician - ACES - Advanced Computer Engineering Solutions, Cedar Falls,
Iowa 319-***-****
While at ACES, obtained CCA, CCEA, VCP 3, 4 & 5 certifications. Worked to increase
robustness of networks. Responsible for the maintenance and continued design of a multi-
homed infrastructure-supporting multiple Internet server farms as well as remote wide area
Internet connectivity services for clients. Expanded experience working with External and
Internal BGP, EIGRP and multi-layer switching. Created Wireless links for internet access
and redundancy.
2000 - 2002Network Engineer - TEAM Technologies, Cedar Falls, Iowa 319-***-****
Obtained CCNA Obtained CCNA MCP and MCT certifications. Worked on team to increase
robustness of network. Responsible for the maintenance and continued design of a multi-
homed infrastructure supporting multiple Internet server farms as well as remote wide area
Internet connectivity services for 3rd party clients. Acquired experience working with
External and Internal BGP, EIGRP and multi-layer switching.
2000Professional Support Center - TEAM Technologies, Cedar Falls, Iowa 319-***-****
Worked on tier 1 / tier 2 professional support center. Created and implemented
troubleshooting and diagnostic procedures for business customers. Established and
documented procedures. Took on leadership responsibilities for 8-member team of
professional support technicians.
1997 - 1999Desktop Support Technician - TEAM Technologies, Cedar Falls, Iowa 319-***-****
Obtained MCP and MCT certifications. Tier 2 desktop support technician. Diagnose,
troubleshoot, and resolve system and application issues. Created base loads and standards
for new deployments in large corporate environments. Primary support technician for
Macintosh systems.
1995 - 1997Chief Service Technician - CompuNet Business Systems, Inc., Trenton, Missouri
Sales, service and support of computer and related peripherals. Performed hardware
upgrades, system builds and design with home users, educational organizations and
businesses. These services ranged from single systems for home users to Windows, Novell
and Peer-to-peer networks at area schools, colleges and businesses.
1989 - 1995Police Officer - City Of Trenton, Missouri, Trenton, Missouri
Skills used include, Patrol duties, Report writing and interviewing. Received Top
Academic Achievement Award while in the Missouri basic Law Enforcement training course.
D.A.R.E. Officer for all schools in the Grundy County, Missouri area.
Professional Certifications Held
A+ - A+ Certified Technician
Dell Certified Tech. - Five lines of Dell systems.
CCA - Citrix Certified Administrator (4.0 + 4.5)
CCEA - Citrix Certified Enterprise Administrator (4.0)
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional
MCT - Microsoft Certified Trainer
VCP - VMware Certified Professional 3, 4 & 5
Technical Skills
Network protocols: TCP/IP, IPX/SPX and AppleTalk networks.
Routing protocols: EIGRP, BGP, RIP, RIP2 and OSPF
Operating Systems:
MAC OS 7.51 - 9.2 & OSx
MS-DOS 3.1 - 6.2, PC-DOS 3 - 6, DR-DOS 3 and 4
*NIX (IRIX, Solaris, Red Hat, CentOS, Fedora, Ubuntu, FreeBSD)
Windows (Server 2011, Server 2008, Windows 2003, 7, Vista, XP, 2000, NT, ME, 98, 95, WFW
3.11, 3.1)
Firewalls:
Fortigate (50, 60, 100, 300)
Cisco PIX (501, 506, 506E, 515, ASA-5510)
Checkpoint Firewall-1 and VPN-1
IPtables
Sonicwall
Hardware:
Cacheflow caches, ArrowPoint multi-layer switches.
Cisco routers (1600 series to 7200 series)
Cisco switches (Catalyst LAN/WAN switches)
Compaq / HP Proliant servers 1500 through modern ML, GL and DL series
Dell PowerEdge Servers, Workstations, Latitudes, Optiplex and Dimension
IBM xSeries & blade H or S chassis servers
PC systems 8086 through Quad Core
Power Mac / Mac 7200 through G4
Sun Enterprise 220R, 250, 420R, 450, 3500; Ultra Sparc I, II and V
VPNet Technologies VPN Service Units (VSU-10 and VSU-1010)
MTA:
Exim 4.0+
Microsoft Exchange 5.5 through 2010
Postfix
Qmail
Sendmail
DNS:
Bind 8.x through 9.7.x
Microsoft
Contact Information
James S. Allen
39595 300th St
Bellevue, Iowa 52031
***@*****.***
http://www.llens.net/resume
/
Cover Letter
Available Upon Request
References
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