Customer Service Manager

Ramona Shull

Email: *********@********.***

Address: ***** ****** #****

City: Overland Park

State: KS

Zip: 66213

Country: USA

Phone: 816-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ramona Shull

*********@********.***

13141 Hadley #2112

Overland Park, Kansas 66213

816-***-**** Cellular

Objective: I am interested in pursuing a coordinator, consultant, training, claims examiner/adjuster, human resources, supervisor/management, safety position in the insurance, health care, education/ private sector, non-profit and/or manufacturing industries. My background includes over 25 years of experience in the insurance, health care, management, customer-service, not-for-profit and social service fields.

Employment History:

Ace/ESIS (05/11 to 12/11)

Job Title: Senior Claims Representative aaa Responsible for the over-sight of multiple accounts and the handling of Third Party complex, large loss litigated workersaaa compensation claims in Kansas, Missouri, Iowa, Nebraska and South Dakota.

Sedgwick Claims Management Group (4/04 to 05/11)

Job Title: Senior Claims Examiner III-Responsible for Large Loss, Complex, Catastrophic, fatality, litigated Workers' Compensation claims in Kansas, Missouri, Oklahoma, Arkansas, Tennessee, Kentucky, Wisconsin, Iowa, Nebraska, and Pennsylvania for a National Food Manufacturing Account. Licensure obtained as an adjuster in Arkansas, Kentucky, Oklahoma and Texas.

Community Health Group (01/04 to 10/05)

Job Title: Non-Profit, Self-Insurance, Workers' Compensation Consultant-Responsible for over-seeing the resolution of claims not acquired in the HCA/Health Midwest Merger. This was a part-time, temporary, contract position.

HCA Loss Control Services [Health Midwest] (11/99 - 12/31/03)

Job Title: Workers' Compensation Manager-Responsible for managing the workers' compensation claims department, which was self-insured in Kansas and Missouri for a Health Care organization with over 12,000 employees. Reviewed, reserved, and over saw the distribution of all incoming claims. Managed claims staff. Worked directly with Medical and Legal Professionals on all aspects of claim management, litigation, and settlement resolution. Worked with Employee Health Nurses and Injury Coordinators on Safety and return to work issues. Assisted in the maintenance of OSHA logs. Reported to Loss Control Manager and Director of Risk Management and Loss Control.

BHA Group, Inc. (5/97 - 11/99)

Job Title: Insurance/Workers' Compensation/Safety Coordinator/Manager-Responsible for over-seeing the self-insured workers' compensation, safety programs and OSHA logs as well as working with the Broker on property, casualty, and liability insurance. Provided executive assistance to the Chairman of the Board and CFO for an international air pollution control company of one thousand employees. Reported to the Chief Financial Officer, Director of Human Resources, and Safety Manager.

Aetna US Healthcare (11/94 - 5/97)

Job Title: Claims Adjuster/Customer Service Representative-Processed the Medical and Dental claims and handled customer service calls for the self-insured TWA account.

Travelers Insurance (02/90 - 11/94)

Job Title: Senior Benefit Specialist/Workers' Compensation Clerk-Processed Medical and Dental claims for multiple accounts. Received perfect audits for over one year. When the Employee Benefits Operation closed due to downsizing, I transferred to the Property and Casualty Department as a Workers' Compensation Clerk where I handled over 500 medical-only files.

Miscellaneous/Volunteer Work:

PTA President: Westridge Elementary Raytown, MO 2007-2008 School Year

PTA 1st Vice President: Fleetridge Elementary Raytown, MO 2009-2010 School year.

Licensed Foster & Adoptive Parent-Missouri Division of Family Services 2000-2004.

Legislative Advocate & Special Events Volunteer for Midwest Foster Care and Adoption Association-2002 to 2005.

Education:

A. D. Banker Property & Casualty Insurance Training, 02/03

Attended Columbia College from 01/01 to 04/01 pursued Bacheloraaas Degree, Major in Psychology with a 4.0 G.P.A. did not graduate

Metropolitan Community Colleges, Business& Technology Center, OSHA Train the Trainer-09/99

Attended Community College of Denver from 01/86 to 12/88 and pursed an Associateaaas Degree in Nursing with a 2.5 G.P.A. Did not graduate.

Attended University of Kansas from 09/83 to 12/84 and pursued a Bacheloraaas Degree in Science and Nursing with a 2.5 G.P.A. Did not graduate.

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