Customer Service Security

Ian Stewart

Email: abo0ik@r.postjobfree.com

Address: **** **** **

City: Tipp City

State: OH

Zip: 45371

Country: USA

Phone: 937-***-****

Skill Level: Experienced

Salary Range: 40

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Ian Stewart

6428 East Court

29 Palms, CA 92277

Mobile 937-***-****

Email:abo0ik@r.postjobfree.com

CURRENT TECHNICAL CERTIFICATIONS

CISSP

COMPTIA NETWORK+

COMPTIA SECURITY+

COMPTIA SERVER+

SUMMARY OF QUALIFICATIONS

I am an experienced and talented IT specialist who knows how to apply fundamental concepts, procedures, and policies in areas of information technology including security, hardware, software and network maintenance. I have wide experience in the use and support of PCs, operating systems and business applications. I have a great sense of responsibility and possess leadership qualities that allow me to work and communicate well with both my information systems team and management to support IT projects. I am innovative, creative and inquisitive, which allows me to problem solve and troubleshoot -out of the box- when necessary. I possess excellent customer service skills and have received multiple recognitions and awards for world class customer service.

SUMMARY OF EXPERIENCE

I am an experienced IT professional with expertise in Windows-based environments, network/end user support and information security instruction. I have outstanding customer service skills and excel in resolving technical issues. I have experience in educating end-users in information security best practices and, combined with a team player focus, make significant contributions to the confidentiality, integrity and availability of the information systems and data entrusted to the team`s care.

EXPERIENCE

Marine Corps Community Services

Marine Corps Air Ground Combat Center 29 Palms, CA

IT Specialist, February 2008 - Present

Supervisor Ryan Stewart 760-***-****

* Manage\maintain system-level Wide Area Network and LANs

* Ensure rigorous application of information security and assurance in delivery of network services

* Provide technical advice as required for system planning

* Understand and have expertise in TCP/IP

* Conduct problem analysis to identify ineffective practices or procedural/equipment shortcomings

* Plan current and future technology integration and work with issues of compatibility/standardization

* Manage\maintain Active Directory including group policies

* Manage\maintain network hardware

* Manage\maintain servers including virtual machines in VMWARE

* Install and manage Data Encryption software on Domain systems

* Install and maintain Anti-Virus software on Domain systems

* Install and maintain Fortres Grand software to harden local systems

* Install network software

* Instruct Personally Identifiable Information Training

* Instruct/Facilitate Information Assurance Awareness Training

* Instruct/Facilitate Anti-Phishing Training

* Install and maintain network cabling

Canyon Realty

55491 29 Palms Hwy

Yucca Valley, CA 92284

Realtor June 2005 - June 2007

Supervisor Stacy Nounnan 760-***-****

* Maintain fiduciary duty to confidentiality of client and all documents including legal contracts and paperwork relating to purchase and sale of Real Estate

* Gather information and related documents for legal disclosures\escrow services

* Maintain documentation for archival retrieval

Morongo Unified School District

73175 El Paseo Drive

29 Palms, CA 92277

August 2000 - June 2005

Supervisor Randy Eigner 760-***-****

* Planned, installed and configured School computer lab for students at Oasis Elementary School with co-worker for Kindergarten through 6th grade

* Researched, proposed, acquired and installed age appropriate software for educational instruction

* Hardened computers against malicious activity by students

* Maintained confidentiality, integrity and availability records of student progress

* Worked with the school district to ensure network security best practices

* Instructed students in acceptable system usage and computer basics

EDUCATION

1996 Graduate of Canadian Institute of Business

Diploma in Computer Systems Analysis and Programming

531 First Street, London, Ontario, N5V 1Z5

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