Sales Quality Control

Ernest Lloyd

Email: *********@********.***

Address: **** * ***** *****

City: South Elgin

State: IL

Zip: 60177

Country: USA

Phone: 847-***-****

Skill Level: Management

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ernest E Lloyd

1260 Jenna Drive, Unit B, South Elgin, IL 60177-3019 847-***-**** / 847-***-**** *********@********.***

Dedicated Management Executive eager to contribute extensive Training, Recruiting and Sales Leadership talents toward supporting a dynamic organization in optimizing bottom-line performance.

Profile

Proficiency in driving business development initiatives to and meet aggressive sales targets. Highly skilled in staff training and management including hiring, coaching, counseling, performance evaluations, and team-building. Meticulously and diligently monitor a company's fiscal status to optimize profitability, cost control, and competitive positioning. Highly versatile; able to quickly adapt to new roles, responsibilities, industries, and environments. Ambitious, autonomous and methodical with significant problem solving, presentation, and communication skills.

Selected Achievements:

* Championed efforts to boost enrollment at Northwestern College from 57% to 65%.

* Successfully and consistently exceeded FTE goals for incoming students at Northwestern.

* Ensured and enforced compliance with corporate policies, ethical practices, and guidelines of government and accrediting organizations resulting in zero audit findings during 7-year tenure with ITT Technical Institute.

* Served as Chief Instructor and Trainer for largest Marine Corps sales/recruiting organization comprised of 500 Marines.

* Trained, motivated and supervised 1,000+ recruiting managers in the U.S. Marine Corps.

* Designed, developed and implemented all sales training courses, seminars, and workshops for Midwest region.

Professional Experience

Illinois Department of Employment Security (IDES), Elgin, IL, 2012 to 2012

Employment Security Program Representative

* Interviewed clients to determine unemployment insurance claims monetary eligibility and discern employment history and work status, and explained client rights and responsibilities on all benefit programs.

* Accepted and processed all types of routine, complex and special claims on all benefit entitlement programs administered by IDES.

* Performed reception and intake duties as workflow necessitated, and processed data for the construction and maintenance of all appropriate IDES automated data files while extracting and utilizing data as appropriate.

Northwestern College, Chicago, IL, 2005 to 2010

Director of Admissions

* Spearheaded complete spectrum of Admissions department activities including staffing/hiring, training and development, goal setting, and scheduling classes.

* Coached, motivated, empowered and directed team of 10+ representatives in meeting or exceeding student admissions goals.

* Established, nurtured and maintained cohesive relationships with all departments to facilitate a smooth transition for prospective students while optimizing quality control of admissions process.

ITT Technical Institute, Mt. Prospect, IL, 1998 to 2005

Director of Recruitment

* Interviewed, selected, trained, mentored, and directed team of up to 14 high-performing recruiters.

* Conducted regular performance evaluations and provided constructive feedback to elevate morale and productivity.

* Analyzed recruiting reports and comprehensive market data featuring demographic shifts and industry changes to uncover and capitalize on new opportunities.

* Played a pivotal role in business plan development by recommending recruiting quotas, budgets, and territory assignments.

Prior background includes 21 years of service with the United States Marine Corps; held numerous roles including Training Team Chief, Recruiter Instructor and Recruiter.

Education & Certifications

Bachelor of Arts in Interdisciplinary Studies, Minor in Business

Columbia College of Missouri

Member of Alpha Sigma Lambda Honor Society

Associate of Liberal Studies with High Honors

Elgin Community College

Member of Phi Theta Kappa International Honor Society

Certified Master Trainer - Learning International, Inc.

Awards

* Meritorious Service Medal (2)

* Navy Commendation Medal (2)

* Navy Achievement Medal (2)

* Achieved highest enlisted rank in less than 20 years of service.

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