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Steven Stern - Professional Resume

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Steven D. Stern

Information Technology That Creates Value

STRATEGIC a BUSINESS DRIVEN a HANDS-ON

email: *****@*********.***

voice: +1-773-***-****

SUMMARY

Technology leadership for association management, higher education, commercial education,

and commercial real estate. Hands-on technical skills and a record as an effective manager

who builds cohesive and effective team environments. Expertise in Windows and open-source

environments, web portals, services and feeds, social networks, blogging platforms, and

desktop systems

PROFESSIONAL EXPERIENCE

STERN DATA SOLUTIONS, Inc., 2002-present

Consulting and support for small businesses, Strategic use of Information Technology,

Virtual & Part-Time CIO/CTO Services, Website Development.

GREAT HARVEST FRANCHISING, INC., 2010-presentChief Information Officer

Great Harvest is the franchising and support organization for the 200+ Great Harvest

Bread Company bakeries throughout the U.S. The CIO is charged with implementing and

maintaining the IT Road Map, a strategic plan for Great Harvest's information technology.

Currently redeveloping the primary intranet site, developing a social networking strategy,

creating a knowledge management system and setting the groundwork for a customer

relationship management (CRM) system.

LUMITY, 2010-presentContractor and Consultant

Lumity is a Chicago-based non-profit that provides IT and financial management services

to non-profit organizations. Currently performing IT strategy assessments and CRM

development.

THE ALLIANCE OF MERGER & ACQUISITIONS ADVISORS, 2011-presentChief Information Officer Services

Currently advising the CEO on architecture for a new online presence and association

management tools and managing the implementation processes.

BIGOOGA CREATIVE SERVICES, 2011-present

Website Development and Implementation

http://bigooga.com/creativeservices

CCIM Institute, 2004-2009Chief Technology Officer

The CCIM Institute is an association of commercial real estate professionals. It grants

the CCIM designation (Certified Commercial Investment Member) to members who have

completed education and experiential requirements. Member benefits include access to a

sophisticated set of technology tools. The CTO manages the day-to-day operations of the

CCIM Institute s infrastructure, software development, and technology and

telecommunications infrastructure. I was responsible for developing and implementing a

technology strategy to add services, improve support for members and support the

Institute s continued growth. In addition, as a senior manager of the Institute, I was

part of the Board of Directors' Strategic Planning Committee.

Created proactive customer service via Facebook and Twitter

Led the gut and rebuild of the Institute's office space at 430 N. Michigan Avenue

Developed a preference-based member to member email system (CCIM MailBridge)

Introduced a standard LAMP stack for web services

Redeveloped the Institute's website using Drupal

Implemented an ecommerce platform for course registration and dues billing

Improved Infrastructure and delivered a $30K annual reduction in hosting costs

Reduced operations, maintenance and conference call services costs by replacing the

telecommunications system.

Began the transition from TIMSS to Personify, a new association management system (AMS)

THE UNIVERSITY OF CHICAGO, Booth School of Business, 1995-2002Executive Director of Computing Services (CIO)

Computing Services develops and operates the GSB s administrative systems and provides

computing support, help desk and network services to students, faculty, and administrative

staff. Responsible for strategic planning, communications with students, staff, and

faculty. Also, management of application development, external data exchange,

instructional technology and audiovisual systems, computer operations, and email. Staff of

32. Operations budget $2.7M. Capital budget over $750K.

Conceived, developed, and deployed wireless networking for the 4 GSB campus buildings.

Planned and implemented new mail and calendaring system for 28,000 users based on SunOne

(Planet) software and Sun hardware with only a $125K budget.

Developed the $5 million technology plan for the GSB s new 425,000 sq. ft building,

including networking, smart classrooms, conference rooms, and media center.

Delivered customer focused, web-based systems for students, faculty, visitors and alumni,

including a student/alumni directory, course registration, recruiting/career management

systems, and program applications.

Created an integrated UNIX and Windows NT server environment serving 2+ TB of storage and

50+ printers.

Introduced and maintained standards for hardware and software to deliver reliable support

and predictable end-user computing budgets.

Deployed a portal-based intranet.

JMB REALTY CORPORATION, Chicago, IL 1979-1995

Vice President, Information Services, 1988-1995

Manager of Computer Services, 1981-1988

Technical Writer, 1979-1981

EDUCATION

Ph.D., M.S. Experimental Psychology Northwestern University, Evanston, Illinois

B.A., Mathematics and Psychology Grinnell College, Grinnell, Iowa

Negotiation and Strategy, Management Accounting Executive Education at The University of

Chicago Graduate School of Business

Introduction to Commercial Investment Real Estate Analysis, CI 101 - Financial Analysis

for Commercial Investment Real Estate, CI 102- Market Analysis for Commercial Investment

Real Estate CCIM Institute

COMMUNITY

Webmaster, South Lakeview Neighbors, 2009-present

Board of Directors, Executive Network Group of Greater Chicago, 2003-2005

KEY TECHNOLOGIES

PHP, Python, C, Microsoft SQL Server, MySQL, Redhat Linux, CentOS Linux, Fedora Linux,

Windows XP, Vista, Server 2003-2008, Exchange 2003/ 2007, Google Search Appliance,

sendmail, Avaya IP Offfice, WordPress, Drupal, Microsoft Office, OpenOffice, Atlassian

Confluence, Salesforce, Google Apps, Google Voice, OS/X, CiviCRM

AttachmentSize

Resume (PDF) -- December, 2011 149.38 KB

Resume (Word) -- December, 2011 43.5 KB

Bio (PDF) 51.62 KB

ProfessionalExperience

Resume

AboutCopyright c2005-2012Steven D. Stern & Stern Data Solutions, Inc.

All Rights Reserved

The views expressed on this website/weblog are mine alone and are not intended in any way

to reflect the views of my employer(s) or anyone else.

cheese

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