Manager Customer Service

Resume/Cirruculum Vitae (CV)

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Johnny E. Busby, II

[Address available on request]

[Address available on request]

[Phone number available on request]

web: www.johnnyebusbyii.com

e-mail: ****@**************.***

Executive Summary:

With over ten years of experience in the computer and network systems industry, I provide

a high level of competency in software and system design, development, and deployment. I

am a high-energy, well-focused leader with a solid technical direction, dynamic

communication abilities, and innovative ideas. As a leader, I enable and motivate all

colleagues within the organization to deliver a superb quality product on time and in

budget.

Objective:

My desire is to work with a corporation and/or agency that is very focused on producing

the best quality work and exceed customer demand. I look forward to working with

organizations that face and accept challenges, embrace workforce continuity, and encourage

career path development.

Education:

Brainbench Perl Master, Brainbench.com, August 2003

Brainbench PHP4 Master, Brainbench.com, August 2003

Brainbench Unix Administrator Master, Brainbench.com, August 2003

Sun Certified Network Administrator (SCNA) - Solaris 9, Sun Microsystems, July 2002

Sun Certified Network Administrator (SCNA) - Solaris 8, Sun Microsystems, May 2002

Sun Certified System Administrator (SCSA) - Solaris 8, Sun Microsystems, March 2002

NetCool Certified Consultant (NCC), Micromuse, Inc, May 2000

BS in Computer Science, University of South Alabama, Mobile, AL

High School Diploma, Mississippi School for Mathematics and Science, Columbus, MS

Experience:

Marshall Space Flight Center Huntsville, AL

SAIC :: Systems Architect/Technical Lead :: March 2004Present

Performed duties including continued design of network and enterprise management systems

and architectures to support the NASA environment. Served as the focal point for all

technical aspects relative to network/enterprise management and provided direction of new

network management engineering principles.

DigitalNet Government Solutions :: Lead Systems Analyst :: June 1999March 2004

Commissioned to assist in the design, development, implementation, and support of

comprehensive systems and software resources for management of the NASA Integrated

Services Network (NISN). Responsibilities include developing business strategies and

projects and communicating expectations and deadlines to employees. Led development

efforts relative to network management including coordinated deployment schedules,

customer review sessions, software review, and deadlines.

Led integration of customer and commercial tools including NetCool, network data

visualization tools, and custom data acquisition and display. Also responsible for

deployment and management of advanced system administration techniques including Solaris

enterprise technologies such as IP MultiPathing (IPMP), Dynamic Reconfiguration (DR),

Jumpstart and Flash Archive installations, and Sun Management Center.

Awards include a corporate Core Values Quarterly Award and several other outstanding

performance awards.

Ciba Specialty Chemicals - Polymers U.S. Division McIntosh, AL

Network Manager :: May 1997 - June 1999

Directed a group of employees in maintaining, installing, and developing services and

programs for a division-wide SAP on HP-UX implementation, Windows NT rollout, Linux server

deployments, Novell Netware upgrades, and LAN/WAN reconfiguration projects. Other

responsibilities included producing a yearly budget, setting employee goals and

priorities, and communicating with vendors.

Administered SAP business systems on high-availability HP-UX K-class servers design with

EMC Symmetrix storage arrays. This responsibility included managing all aspects related to

data backup, Oracle process management, DNS, web services, e-mail, printer management,

NIS+, and other related tasks.

Awards include 4 Special Recognition awards and several other outstanding accomplishment

awards.

Mobile Area Freenet Mobile, AL

System Manager :: May 1995 - June 1999

Managed volunteers working on systems and was responsible for overseeing all server and

software configuration, performance, and maintenance. Acted as the primary contact for all

server technical issues including specifying new equipment and software. Designed,

developed, and implemented a new interface for the entire user-base. Performed and

directed all administration for Solaris, Linux, and Windows systems

Tech Advanced Computers Mobile, AL

Sr. System Technician :: July 1995 - May 1997

Provided customer service in the area of repair and installation of PC hardware and

software configuration. Other responsibilities included the maintenance of WAN links,

local Novell server administration, and customer assistance for Linux.

Professional Expertise:

Network Design:

TCP/IP, SNMP/RMON, ATM, Cisco LAN/WAN/ATM equipment, NetScout RMON Probes

Network Mangement:

NetCool/Omnibus, HP NNM OpenView, IBM Tivoli Enterprise Console, Concord eHealth,

NetScout

Performance Manager, CiscoWorks 2000, Cisco WAN Manager, MRTG/RRDTool

Operating Systems:

Solaris, Trusted Solaris, Linux, HP-UX, Irix, Windows 95/98/2000/NT, Novell Netware 4/5

Programming:

C/C++, Perl, PHP, Expect, Tcl/Tk, JAVA, Motif/X/GTK+

Security Clearance:

References:

[Available Upon Request.]

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Created by Johnny Busby. c 2004 - 2012

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