Customer Service Representative

Alexa J. Pak

Email: ********@**************.***

Address:

City: Flagstaff

State: AZ

Zip: 86004

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Over 5 years experience working in diverse customer service environments.

Educational Background:

High School Dipolma from Northern Arizona University, Flagstaff AZ 1/2001 to 5/2012 (Social and Behavioral Science, Sociology)

Job History / Details:

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Over 5 years experience working in diverse customer service environments.

Accomplishments

Product Promotion

Up-sold products and motivated customers to upgrade current product packages at Surf City Tanning.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Financial

Handled very high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Fundraising

Lead fundraising effort for the American Cancer Society DetermiNation, successfully raising over $3000.

Experience

February 2011 to Current

Collin's Irish Pub and Grill Flagstaff, AZ

Bartender/In House Manager

Trained new employees by providing knowledge of specific tasks and policies. Handled daily heavy flow of paperwork and money. Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper function and use.Built long-term customer relationships.Maintained positive attitude to make customer's experiences memorable and pleasant.

August 2008 to December 2010

Coco's Restaurant and Bakery Flagstaff, AZ

Server

April 2006 to August 2008

Surf City Tanning Phoenix, AZ

Sales Representative

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Proactively generated leads for new sales via telephone and email.

Provided an elevated customer experience to generate a loyal clientèle.

Education

2012 Northern Arizona University Flagstaff, AZ

Bachelor of Science Social and Behavioral Science

Received a minor in Business Marketing with coursework in Accounting, Finance and Management.

Affiliations

Volunteer for Girls on the Run of Northern Arizona

Participant inThe Bank of America Chicago Marathon 2012

Active fundraiser for DetermiNation of the American Cancer Society

References Available Upon Request

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