Customer Service Specialist

Marissa's InformationLocation: MODESTO, CAStatus: In need of a jobExperience: 6-9 yearsWork Types:

Willing to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenInterests:

Member Since: 2009-11-26 Helpful Links

-->

Marissa L. Ruvalcaba

801 Herndon Road • Modesto, CA95351

Phone 209-***-**** • E-mail **********@*****.***

OBJECTIVE

To obtain a position with a company that rewards excellence and will capitalize on my professional skills as a Customer Service Specialist.

HIGHLIGHTS OF QUALIFICATION

Outstanding communication skills (verbal/written/fluent in Spanish).

Excellent skills in learning software applications in MS platforms.

EMPLOYMENT HISTORY

01/2008 to 04/2008

Roseville, CA

Sedgwick C.M.S. through Venturi Staffing as a Receptionist / Switchboard Operator

Handled heavy inbound calls from a PBX switchboard telephone system.Answered “general information” related inquiries from company clients.Organized files, performed general office duties that include light data entry, appointments and internal messaging system for internal employees.

Environment: MS Windows XP Pro, Office 2003 and Outlook.

06/2007 -10/2007

Sacramento, CA

Allied Insurance through Office Team as a PBX Operator

Route calls to the appropriate channel, perform follow-up calls to internal staff.Resolved member inquiries at the first point of contact if necessary.

Environment: MS Windows XP Pro, MS Office (Excel, Word), Lotus Notes.

04/2006 – 07/2006

Stockton, CA

Answer America as a Call Center Representative

Provide quality service and competent customer support within a call center environment.Administered assigned projects for outbound customer follow-up calls and relay information necessary to expedite ongoing issues.

Environment: AS400, MS Windows XP, PBX phone system.

12/2005 – 02/2006

Stockton, CA

Teletech Telecommunications as a Customer Service Specialist for A.A.R.P. project

Provide quality service and competent customer support within a call center environment.Administered assigned projects for outbound customer follow-up calls and relay information necessary to expedite ongoing issues.

Environment: AS400, MS Windows XP, PBX phone system.

EDUCATION

Rayburn High School

Pasadena, TX

San Jaciento College

Pasadena, TX

Consumnes River City College

Elk Grove, CA

References

*Submitted Upon Request

Contact this candidate