Robert Hansberry

Email: abo06e@r.postjobfree.com

Address: * ********* *****

City: Newark

State: DE

Zip: 19713

Country: USA

Phone: 610-***-****

Skill Level: Management

Salary Range: 150

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert Hansberry...HANDS-ON LEADER, PROVEN MULTI-TECHNOLOGY EXPERTISE, US MARINE

P.O. Box 278 New London, PA 19360 610-***-**** abo06e@r.postjobfree.com

* Senior technology manager with seventeen years experience in global finance and DoD network environments.

* Results-oriented team leader with the objective of improving operating performance, profitability and business growth by providing quality technical direction and operational support.

* Creative, goal-driven manager with proven interpersonal, verbal and written communication skills, and strong analytical and problem-solving abilities; service-oriented. Areas of expertise include the following:

1. Multi-Function Technical Team Management and Development

2. Data and Voice Network Management with focus on Network Performance Trend

Analysis and Traffic Modeling

3. Analysis of Network Management Tool Characteristics to Determine Best Practices

4. Programming and design (Remote Switch Log Collection, Statistical Analysis of Network Performance)

PROFESSIONAL ACCOMPLISHMENTS:

> Hewlett-Packard - Network Capacity Engineer, Jul 2010 to Aug 2012

- Reduced Voice, Data, Video, and VoIP network capacity related outages by using preventative

trending techniques and statistical analysis (Six Sigma, time-weighted averaging, etc).

- Delivered international network reporting to support newly contracted requirements with minimal

delay

- Delivered network capacity analysis for multi-regional business where business expansion was

planned correcting when unexpected facts came to light.

- Successfully garnered customer participation for VoIP forecast effort.

- Identified new business opportunities for increased revenue.

> Bank of America - Network Governance Architect, Jan 2006 to Jun 2010

- Reduced network capacity related outages by using preventative trending techniques and

statistical analysis (Six Sigma, time-weighted averaging, etc).

- Constructed mathematical model of network configuration to prevent adverse impact of new

webpage streaming video content.

- Directed prioritization of network key performance indicators and coverage in monitoring tools.

- Developed VoIP management tool comparison and provided recommendation for purchase.

- Directed network capacity focus to insure areas of concern are addressed BEFORE failure.

- Developed template for two data network capacity reports to satisfy the requests from Lines

of Business; recognized with a Bank of America "Spirit Award."

- Directed efforts to identify root cause for two significant DMZ outages (over 80,000 failed

customer interactions) and delivered solutions to prevent reoccurrence.

- Managed network performance SLA deliverables for service provider vendors; consistently

obtain "earnback" on maintenance costs.

> MBNA Technology, Inc. - Network Capacity Planning/Tools Team Mgr Sept 2000 to Dec 2005

- No people hours lost due to network capacity issues in 5 years as manager.

- Adapted time-weighted averaging for trending of various network performance metrics.

- Achieved highest ratings for Data Network Audits with no findings.

- Managed over 20 Perl scripts for automated, legacy, PBX performance reporting; modified Perl

scripts to expand allowable e-mail domains and improve user experience.

- Restructured team responsibilities to maintain pace of network operations activities during

corporate rebalance of workforce (loss of 50% of team) with increased deliverables.

- Negotiated and managed vendor and maintenance contracts (50 vendors).

- Developed reduced maintenance strategy to identify areas where maintenance coverage could

be reduced; led to annual savings of over $500,000.

- Conducted evaluation of eight products for secure device configuration management effort;

resulted in cost savings of over $100,000 in the first year and freed up one full-time equivalent.

- Negotiated contracts for a secure SNMP retrieval application; allowed devices external to DMZ

to automatically alarm to an existing, centralized, network console significantly reducing risk at

acceptable cost.

> MBNA Hallmark, Inc. - Information Technology Regional Project Manager Oct 1997 to Sept 2000

- Completed dial plan upgrade for regional offices moving from 4- to 5-digit dialing.

- Coordinated the Y2K and Leap Year transitions for the Data and Voice networks covering more

than 20 North American locations.

- Coordinated the transfer of over 2000 pieces of equipment from 5 different office locations in 4

weeks; effectively accelerated timeline to minimize expense and regulatory exposure and

EXCEED executive expectations.

> US Marine Corps - Armor/Intelligence Officer/Security Officer

* Life Cycle Management Group Asst. Operations Officer Sep 1996 to Sep 1997

* Tactical Remote Sensor System Project Officer Jan 1993 to Sep 1996

* Force Reconnaissance/Intelligence Officer Jan 1988 to Dec 1992

* Armor Officer Jan 1988 to Dec 1992

EDUCATION:

University of Nevada, Las Vegas, Las Vegas, NV

Bachelor of Science Degree - Applied Physics

Naval Postgraduate School, Monterey, CA

Master of Science Degree - Applied Physics

Thesis - Modal Analysis of CWIS for Improved Ballistic Missile Target Strikes

PROFESSIONAL DEVELOPMENT:

DoD Level II Certification - Systems Acquisition Management 1996

Top Secret SCI Clearance 1987 - 1997

US Army Certified Counterterrorist Instructor

Cisco Certified Network Associate (CCNA)

ITIL Foundation Certification

ITIL Practitioner Certification

Perl Scripting Certification

Proficient in Microsoft Office Programs, HP OpenView, Concord eHealth, CiscoWorks, CiscoSecure ACS, Network General Sniffers, NetScout nGenius and associated network RMON probes, AlterPoint Device Authority, AT&T BusinessDirect, OpNet, and SNMP Research v.3 application.

Wheelchair Ballroom and Latin Dance Certified Master Instructor

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