Customer Service Administrative Assistant
Resume:
Randene Nelson
Email: *********@********.***
Address: *** **** ******, #***
City: West Melbourne
State: FL
Zip: 32904
Country: USA
Phone: 321-***-****
Skill Level: Experienced
Salary Range: 30
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Randene K. Nelson
West Melbourne, FL 32904
*********@********.***
INFORMATION SUPPORT OR EXECUTIVE SUPPORT in a fast-paced business. Would prefer a position that involves some travel.
SKILLS AND ABILITIES
-Software Aptitude
-Proficient in Microsoft Office including Word, Excel, PowerPoint, Access, Publisher, Outlook, and Internet Explorer
-Knowledgeable in ACT! Database manager, Lotus Notes, Peachtree accounting, and -QuickBooks accounting
EXECUTIVE ADMINISTRATIVE SUPPORT HANDLING MULTIPLE EXECUTIVES SIMULTANEOUSLY
-Communicated with customers and staff through video conferencing, using telephone, emails and written correspondence
-Strengths include multi-tasking, handling stress and organizational skills
-Planned conferences, meetings and events
-Performed PowerPoint presentations
-Navigated, research, updates on World Wide Web (Internet)
-Provided marketing assistance and support
-Maintained confidentiality of clients, staff, and customers
-Greeted customers and answered multi-line phones
-Scheduled appointments and maintained calendars
-Prepared Travel plans and expense reimbursements
-Maintained, inventoried and ordered office supplies
-Typing ability of 60 WPM
WRITING
-Rewrote business continuation plan for 27 commercial real estate offices nationally at U.S. Bank
-Performed technical writing and training for software packages
-Wrote contract proposals in response to U.S. Government RFPs
-Developed Business Plans and proposals for virtual clients
-Created business flyers, newspaper ads, web content
CUSTOMER SERVICE AND SUPPORT
-Provided phone support including problem solving, logging, tracking and follow-up
-Set up, maintain and problem on a client/server relational database
-Maintained relationships with existing clients
-Trained customers and staff on software features and upgrades
-Supported clients On-site during conversions and training
-Coordinated implementation of software solutions with programmers
EXPERIENCE
PERCEPTA, Melbourne, FL (2010 - Present) - Customer Service Agent
SELF-EMPLOYED, Blaine, MN and Melbourne, FL
Virtual Administrative and Marketing Support Specialist (2001 - Present)
Provide database, bookkeeping, administrative and marketing support to a variety of clients; including a Realtor, real estate coaches, web designer, and database programmer.
AMERICAN SERVICES TECHNOLOGY, INC., Rockledge, FL (2006 " 2008) - Administrative Assistant/Receptionist
U.S. BANK, Minneapolis, MN (2004 - 2006) Administrative Assistant, Commercial Real Estate
PREFERRED FINANCIAL SYSTEMS, Arden Hills, MN (1997 " 2001)
Account Executive/Operations Analyst
NORTH STAR BANK, Roseville and White Bear Lake, MN (1991 - 1997) Marketing Assistant/Commercial Real Estate Loan Secretary (1991
EDUCATION AND TRAINING
Brevard Community College, Cocoa, FL, AAS Information Technology/ Business Administration, graduating December 2013
Two years of computer and business courses, Anoka-Ramsey Community College, Coon Rapids, MN.
-Courses through advanced level of all Microsoft Office Professional (Word, Excel, PowerPoint, -Publisher, Access, Outlook) NCSBI at Florida Institute of Technology
-U.S. Government proposal writing series, NCSBI at Florida Institute of Technology
-Diploma Certificate, Community Leadership Academy, Century College, White Bear Lake, MN
-Banking Diploma, American Institute of Banking, Minneapolis, MN
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