Customer Service Quality Assurance

Laura Rzasa

Email: ********@**-*******.***

Address:

City: South Houston

State: TX

Zip: 77587

Country: USA

Phone: 713-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am an energetic results-oriented team player with exceptional customer-relation and decision-making skills. I have strong work ethic, professional demeanor and great initiative. In addition, I have excellent communication and computer skills; with the ability to work independently or as part of a team to meet project deadlines; I have multicultural awareness with a high level of adaptability. Two years of clerical experience consequently has trained me to be resourceful, reliable, and responsible.

Educational Background:

High School Dipolma from San Jacinto College, Pasadena TX 1/2001 to 10/2012 (Accounting, Medical training, Administrated training)

Job History / Details:

Career Overview

I am an energetic results-oriented team player with exceptional customer-relation and decision-making skills. I have strong work ethic, professional demeanor and great initiative. In addition, I have excellent communication and computer skills; with the ability to work independently or as part of a team to meet project deadlines; I have multicultural awareness with a high level of adaptability. Two years of clerical experience consequently has trained me to be resourceful, reliable, and responsible.

Skill Highlights

Creative Problem Solving

Knowledgeable in [administrative function]

Service Oriented

Client Relations

Filing and data archiving

Speaks Spanish

Telephone Skills

Organizational Skills

Time management

Attention to detail

Quality assurance

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

I managed multiple phone lines, transferred calls to corresponding departments, filed customer records and billed accordingly.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Monthly Reporting

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Professional Experience

April 2010 to April 2012

Norris Transportation Channelview, Tx

Administrative Assistant

I managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. I performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution. I prepared files, folders, and maintained the companies records sufficiently. I excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. I was trained to processed accounts receivable and accounts payable.That allowed me to performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, reconciliations and responding to customer requests for documentation. A regular task was to managed incoming and outgoing calls for the office. I cordially assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. I systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Education

San Jacinto College Pasadena, Tx

GED

I have had Microsoft Office training at San Jacinto College. I've also had successful completion of time management courses given by the college. I also studied computerized accounting at San Jacinto.

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