Customer Service Quality Assurance

Sandra Svoboda-Smith

Email: ********@*****-********.***

Address:

City: Wadsworth

State: IL

Zip: 60083

Country: USA

Phone: 224-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable and competent professional with exceptional data entry, customer service and software testing skills.

Educational Background:

High School Dipolma from Coe College, Cedar Rapids IA 1/2001 to 5/2005 (Fine Art)

Job History / Details:

Career Overview

Reliable and competent professional with exceptional data entry, customer service and software testing skills.

Skill Highlights

Problem resolution

Meets/exceeds goals

Self-starter

Typing 85 WPM

Attention to detail

Microsoft Office skills

Quality assurance

Meet deadline

Core Accomplishments

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Technology Proficient

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Customer Service:

Checkwriting Payroll

General Ledger

Professional Experience

June 2008 to Current

SMSS Abstract Art Wadsworth, Illinois

Artist

Self-employed artist focusing on abstract oil painting. Involved in marketing of my work as well as financial and administrative activities.

November 2002 to June 2008

Pearson Educational Measurement Iowa City, Iowa

Software Test Engineer II

Provided testing of various company websites and applications. Created test plans and test cases. Reviewed design documents and provided feedback regarding testing efforts. Logged and reported software defects in defect tracking application.

April 2001 to November 2002

McLeod Company Cedar Rapids, Iowa

Software Quality Assurance Analyst II

Provided testing of internal software applications on AS400 platform. Created test plans and test cases. Reviewed design documents and provided feedback regarding testing efforts. Logged and reported software defects in defect tracking application.

April 1998 to March 2001

Murl.com Cedar Rapids, Iowa

Software Quality Assurance Specialist

Provided testing of Murl.com start up website. Created test plans and test cases. Reviewed design documents and provided feedback regarding testing efforts. Logged and reported software defects in defect tracking application.

January 1993 to April 1998

SDS Data Services Cedar Rapids, Iowa

Customer Service Representative - Financial

Provided customer service for clients using our payroll, accounts receivable and accounts payable software. Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.

April 1980 to December 1991

TLS Company Cedar Rapids, Iowa

Data Entry and Customer Service Representative

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Successfully resolved customer issues. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Education

2005 Coe College Cedar Rapids, Iowa

Fine Art

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