Kristie RyanADMINISTRATIVE PROFESSIONAL

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Kristie Ryan

ADMINISTRATIVE PROFESSIONAL

Highly innovative and organized professional with strong technical and communicative abilities. Reputation for effective time management skills with strong ability to prioritize daily tasks. Outstanding customer service skills coupled with a strong initiative to learn. A team player that is driven, energetic and dedicated.

Professional Experience

Alliance One Aug. 2006-July 2009

Customer Service/Collections

Outbound and Inbound calls for collections of unpaid debt thru bank credit cards, work with a large variety of different clients and products within each client. Secured payments on debt and worked out payment plans with account holders, either in a chargeoff status or a pre-charge off status. Maintain and verify all account information. Followed FDCPA rules and regulations.

Edina Cleaners Mar. 2002 - Aug. 2006

Customer Service

Set up new customer accounts and maintain all existing customer accounts. Assist customers with checking in and picking up orders. Convey all cleaned items and locate any missing orders. Answer phones and assist customers with any questions and concerns they may have regarding issues concerning missing items, or issues with spots or other issues in regard to there clothing.

Hall Kinion Staffing Agency Dec. 2001 - Feb. 2002

Digital River

Customer Service/Data Entry

Looked up data through use of the Internet for customers and returned results via emails. Placed orders for customers online through various software retailers. Troubleshot problems customers would have while downloading products such as Symantec, Norton's Anti-Virus. Explained to customer’s information about the product or products that the customers were about to purchase.

John Robert Powers Aug. 2001 - Dec. 2001

Receptionist/Office Assistant

Answered a 14 line Lucent Technology Phone System. Entered student information into a computerized Rolodex system. Prepared the information for upcoming seminars with the national director. Called students and informed them of upcoming auditions. Booked appointments with the general public calling in from radio ads for auditions with television and casting directors. Helped the student director set up audition flyers for future auditions. Sent emails to the parents and students for class information. Performed miscellaneous other office duties, such as filing, copying and scheduling interviews. Cleaned and maintained a presentable office environment.

Time Warner Cable Aug.1998 - Aug. 2001

Road Runner PC Specialist Jan. 2000 - Oct. 2000

Installed and configured network cards. Installed, set up and configured email. Troubleshooted problems while on the phone with the customer. Ran monthly reports thru the Access database that included customers full name, address, phone number, account numbers, date internet service was installed, number of computers linked through internet. This report was created primarily for the general manager and marketing department. Made periodic phone calls to the customer to ensure the highest quality satisfaction.

Customer Service Representative Aug.1998 - Aug. 2001

Set up and maintained new and existing customer accounts. Answered customer-billing questions. Issued and tested new cable equipment. Managed the database thru an Excel spreadsheet created strictly for the cable store to show the sales inventory for each individual store. Help troubleshoot issues with equiptment issued to customer.

Preferred Staffing/ Express Personnel Mar. 1996 - Jul. 1998

Customer Service Representative

Data entry through various software programs that were creates specifically for each company, order processing through an AS400 database, one on one customer service mostly on a face to face basis, phone representative, accounts receivable and billing.

Educational Experience

Jan. 1998 - June 1999 Brown Institute

Earned PC/LAN certificate, on honors list during the year program.

Obtained skills in PC Hardware, NT Workstation, IIS Server, Netware 3.12 and 4.11, Macintosh Hardware, System 7, MS-Dos 6.22, NT Server 4.0, Exchange Server, Windows 95, SQL Server, HTML, and Unix/Linux.

Phone: 612-***-**** email:********@*******.***

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