Customer Service Sales

Derek Shepard

Email: *********@********.***

Address: ***-** *** ******

City: Laurelton

State: NY

Zip: 11413

Country: USA

Phone: 646-***-****

Skill Level: Experienced

Salary Range: 40

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DEREK A. SHEPARD

139-01 232 Street Laurelton, NY 11413 Home: 718-***-**** Cell: 646-***-**** *********@********.***

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Word, Excel, PowerPoint and Outlook. I can type 50 WPM and 9000 keystrokes. Experienced working in digital and television production. Edit audio & video using Final Cut. Other skilled areas include Photoshop, claims management, collections and customer service.

ACTIVITIES

St. John`s University, Queens, NY

Bachelor of Science: Sport Management & Mass Communications, 2010

WSJU Radio: The Voice of St. John`s University, Queens, NY

Co-Sports Director

Hosted weekly sports talk shows discussing a variety of sports topics.

Performed play by play and color commentary for basketball, soccer and baseball.

PROFESSIONAL EXPERIENCE

NBA Entertainment, Secaucus, NJ

Production Trainee 1/2012- 6/2012

Duplicating footage/dubbing tapes. Editing NBA footage with Final Cut Pro.

Finding shots for production and assembling requested footage into B-rolls

Log pre-recorded footage and live games and writing reports. Assisting with field production.

Footage research. Operating video retrieval systems.

CBS Sports Network, New York, NY

Freelance Digital Production Assistant 9/2011- 1/2012

Edit short form video using Fork and Final Cut

Encode files and fulfill sales/promo requests

Write descriptions for online content and post videos using FTP and platform tool

Cargo Airport Services, Jamaica, NY 7/2010- 8/2011

Sales Support Agent c/o British Airways

Prepared manifest to accompany shipments. Notified shippers of delays in departure of shipments.

Weighed items and determined cost using rate book. Itemized charges, prepared freight bills, accepted payments and issued refunds.

Fielded telephone and email orders from customers and arranged for pickup of freight and delivery to loading platform. Routed inbound and outbound air freight shipments to their destinations.

Nationwide Insurance, Woodbury, NY 11/2007-2/2010

Claims Assistant

Make determinations regarding compensability or liability/damage potential on routine cases

Authorized treatment and initiate other activities on claims. Correspond with claimants and attorneys to set diary dates for periodic review of case files.

Communicate with departmental representatives, vendors, attorneys, and claimants to clarify facts, correct errors and check on employees' work status or status of unpaid bills

References Furnished Upon Request

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