Customer Service High School

Jacques L Jones

Email: ********@*********.***

Address:

City: Greensboro

State: NC

Zip: 27406

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Educational Background:

High School Dipolma from Dudley Math Science and Technology Academy, Greensboro NC 1/2001 to 6/1996 (NC scholar course work)

High School Dipolma from North Carolina A &T State University, Greensboro NC 1/2001 to 10/2012

Job History / Details:

Summary

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Highlights

Conflict resolution techniques

Client relations specialist

Customer-focused

Skilled multi-tasker

Effective workload management

Experience

10/10/2012 12:00:00 AM

Customer Service Represent

January 2010 to September 2012

Liberty Tax Service Greensboro, NC

Manager

Successfully managed the activities of 15 team members in multiple locations

Investigated and resolved customer inquiries and complaints in an empathetic manner

Monitored the daily activities of 3 locations

.

February 2009 to January 2010

AT&T Mobility Greensboro, NC

Customer Service Agent

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Met all customer call guidelines including service levels, handle time and productivity.

Education

1996 Dudley Math Science and Technology Academy Greensboro, NC

High School Diploma

All required coursework completed.

North Carolina A &T State University Greensboro, NC

Biology

Some coursework completed

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