Project Manager Customer Service
Resume:
Dustin Defnall
Email: *********@********.***
Address: **** ******** ****
City: Gardendale
State: AL
Zip: 35071
Country: USA
Phone: 205-***-****
Skill Level: Management
Salary Range: 45
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DUSTIN C. DEFNALL Cell: 205-***-**** Email: *********@********.***
Areas of Expertise
Customer Service Specialist
Conflict Resolution Specialist
HR Management
Senior Leadership Specialist
Gross Profit / Accounting Mgt.
Record Keeping / Compliance Mgt.
Public Speaking
Cost-Reduction Strategies
Growth Ideas & Initiative
Professional Experience
CYBER OPERATIONS INC.
07/2005 to 01/2012
* Managed all financial matters of public company -- bill payment, payroll, reconciliation of accounts, budgeting and forecasting, generation and analysis of corporate balance sheets, analysis of departmental profits & losses, creation of financial summaries and revenue projections for discussion with Board of Directors and investors
* Responsible for the coordination and resolution of many compliance, systems, and operational issues; detailed involvement in negotiation and performance of major contracts and government contracts; selection and marketing of products and services.
* Responsible for executive decisions with senior risk authority - all changes in workforce, payroll, and benefits; coordination and resolution of many compliance, systems, and operational issues; detailed involvement in negotiation and performance of major contracts and government contracts; selection and marketing of products and services
* Creation and implementation of policies and procedures for optimization of operational, accounting, and employment matters; implementation of OSHA compliance program; implemented managerial structure and accountability among workforce
ENTELCOM INC.
01/2000 to 07/2005
* Managed technical division with 10-15 employees in computer/telecom network design, site surveys, sales & invoicing, procurement, and customer training
* Fiber Optic senior engineer, certified as the Project Manager and supervisor for all installations and designs.
* Project Manager for new store roll-out of 35+ locations of CVS Pharmacy - managed installation and certification of cable network in 4 days with minimal support staff
* Responsible for the coordination and resolution of many compliance, systems, and operational issues; detailed involvement in negotiation and performance of major contracts and government contracts; selection and marketing of products and services.
NEWLINK GLOBAL ENGINEERING 06/1996 to 01/2000
Top Secret Clearance - granted access by Defense Investigative Service and Defense Intelligence Agency from November 1992 to January 2000, recertified by the ATF in 2009 but not utilized.
* Member of a 3 person team providing secure network communications at 28 sites nationwide. With over 1000 workstations dedicated to intelligence production, supporting nearly 4,000 intelligence analysts at 28 sites nationwide.
* Responsible for the supported design, procurement and crypto communications installation of the hardware configurations within a Top Secret security environment for 29 sites under government contract
* Project Manager for low voltage structured cabling to include CCTV, telephone and fiber optics for hotels, homes, and schools.
US Navy - Norfolk VA 07/1992 to 07/1996
Cryptologic Technician
Top Secret Clearance - granted access by Defense Investigative Service and Defense Intelligence Agency from November 1992 to January 2000, recertified by the ATF in 2009 but not utilized.
Transmit, receive, and process all forms of communications associated with automated telecommunications systems and equipment in various worldwide networks; process messages using teletypewriter equipment or computer terminals; control and operate computerized communications systems and associated equipment, including mainframe systems, satellite systems, terminals, patch panels, modems, multiplexers, and communications security devices; and use test equipment and state-of-the-art signal analysis equipment.
EDUCATION / TRAINING
KAPLAN UNIVERSITY - Currently Enrolled and Pursuing BS in Business Management with 4.0 GPA. Expected Graduation 04/2014
CERTIFICATIONS / SKILLS / AWARDS
* Selected Top 40 Under 40 Young Executives by Birmingham Business Journal (2008)
* Graduate of 2008 FBI Citizens Academy - North Alabama District
* President of Lexington Park Homeowners Association 2010-2012
* Previously certified as Building Industry Consulting Service International (BICSI) Technician, Fiber Optic Technician, Junior Network Engineer, and Project Manager of communications installation
* Strong computer knowledge in Hardware, Networking, Video Surveillance, Telecommunication Systems, Software Applications as in Microsoft Office, Visio, and QuickBooks.
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