Customer Service High School

Ivonne Thiard-Laforet

Email: ********@*****-********.***

Address:

City: Austin

State: TX

Zip: 78759

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

When entering any job field, I not only aspire to succeed in my given duties, but hope to acquire a professional knowledge to expand my expectations and contribute to the company as a whole.

Educational Background:

High School Dipolma from Virginia Commonwealth University, Richmond VA 1/2001 to 12/2010 (International Relations Middle Eastern Studies,)

High School Dipolma from American University of Dubai, Richmond VA 1/2001 to 10/2012

High School Dipolma from Clover Hill High School, Richmond VA 1/2001 to 10/2012

High School Dipolma from McGuire Woods Leadership Program, Richmond VA 1/2001 to 10/2012

Job History / Details:

Summary

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative to acquire and expand my expectations within the company.

Highlights

Microsoft Office skills

CPR/EMT-B certified

Fluent in German with adequate verbal/written communication skills in French and Arabic

Good multi-tasker

Creative problem solver

Accomplishments

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Experience

June 2009 to July 2012

The Cheesecake Factory Richmond, VA

Shift Leader/ Trainer

Provide excellent customer service

Collaborated with back-of-the-house and front-of-the-house staff to ensure smooth work flow and efficient organization operations.

Trained new employees by providing knowledge of specific store tasks and protocols.

January 2008 to January 2009

Alstom Power Jebel Ali, Dubai

Assistant Manager of Finance and Transportation (Internship)

Translated business files and documents before deadline

Worked with management at the project level to ensure expense plans are developed and achieved.

Researched and initiated an alternative to employee transportation that decreased company spending by 18 percentage .

January 2005 to August 2007

Starbucks Midlothian, VA

Shift Manager

Responsible for financial and personnel management.

Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.

Provided outstanding customer service.

January 2006 to May 2006

Virginia Commonwealth University Richmond, VA

Teacher's Assistant

Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.

Developed, administered and corrected tests and quizzes in a timely manner.

Assisted my professor in research and documentation for a Criminal Justice Journal article.

Education

2010 Virginia Commonwealth University Richmond, VA

Bachelor of Science Criminal Justice

2010 Virginia Commonwealth University Richmond, VA

Bachelor of Arts International Relations

2009 American University of Dubai Dubai, Dubai

Arabic & Middle Eastern Studies

2005 Clover Hill High School Midlothian, VA

High School Diploma General Education

2004 McGuire Woods Leadership Program Richmond, VA

Law

Affiliations

National Honors Society Member

Henrico Volunteer Rescue Squad Member

Contact this candidate