Customer Service Sales

Arthur J Irvine

Email: ********@***************.***

Address:

City: Chicago

State: IL

Zip: 60608

Country: USA

Phone: 214-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Versatile Brokerage, Operations and Customer Support Specialist with strong combination of cross-functional experience in diverse industries and markets (Transportation-Logistics, Finance, Management, and Customer Service) spanning over a successful 12 years of work experience.

Educational Background:

High School Dipolma from Drake University, Des Moines IA 1/2001 to 5/2005 (Political Science/Pre-Law with Concentrations in Economics and Sociology)

Job History / Details:

Professional Profile

Versatile Brokerage, Operations and Customer Support Specialist with strong combination of cross-functional experience in diverse industries and markets (Transportation-Logistics, Finance, Management, and Customer Service) spanning over a successful 12 years of work experience.

Qualifications

Financial records and processing

Process implementation

Reports generation and analysis

Data management

File/records maintenance

Quick learner

Conflict resolution

Strong verbal communication

Team liaison

Client assessment and analysis

Microsoft Office

Administrative support

Attention to detail

Spreadsheet development

Administrative operations

Shipping and receiving

Strong organizational skills

Training development

Strong client relations

Experience

July 2010 to Current

FDIC DRR ORE

Resolutions Technician

Provide general administrative/technical support to DRR ORE/FFE Section II.

Assemble, review and track new requisitions and modifications, to be entered into the New Financial Environment system (NFE) for failed banking institutions.

Took Lead role in the formulation, implementation and trouble-shooting of a massive project that birthed a set of processes that set out the procedures to consolidate multiple failing banking institutions into one task order in NFE.

Assisted in training the Dallas DRR Office Members, Supervisors and Dallas Technical Pool as a Subject Matter Expert (SME).

Served as Point of Contact (POC) for NFE to assist Team Members and Supervisors with system.

Accepted and updated multiple spreadsheets with all required changes into important informational databases on Sharepoint.

Oversee processes and accept documents for the background security checks of contractors.

Serve as Timekeeper role for Dallas DRR/ORE/FFE Section IV.

Recognized with 2 STAR Awards by DRR/ORE Section Chief J.

November 2009 to June 2010

Transplace Freight Services -SME

Carrier Brokerage Manager

Hired as "Start Up" specialist for a new brokerage unit.

Primarily accountable for soliciting and selling brokerage services to carriers to transport loads for Transplace customers.

Responsible for managing carrier relationships; tracking load activity; negotiating rates to achieve target margins; billing the customer and ensuring timely payment to the carrier.

Coordinated an eleven person team that works cooperatively to win new business and move the shipments by a set of contracted carriers.

November 2007 to July 2009

Schneider Logistics

Carrier Sales Executive-Refrigerated/Flatbed Spe

Solely responsible for creating, advancing, and servicing business opportunities for Refrigerated and Specialized offerings.

Aggressively qualified, developed and utilized a unique carrier base to provide Refrigerated and Heavy-Haul capacity for sole source and seasonal needs for a growing customer base.

Trained and developed sales associates in seasonality, equipment and commodity knowledge.

Successful in making my office the number 1 performing office in revenue and margin for Refrigerated and Specialized sales.

March 2005 to November 2007

Strive Logistics

Operations Specialist/Carrier Sales

Responsible for the planning and scheduling of freight movement, Coordinated with purchasing, production, and engineering.

Well versed in a variety of logistic concepts, practices, and procedures.

Built broad carrier base across multiple freight lanes.

Brokered freight.

Relied on experience and judgment to plan and accomplish goals.

Performed a variety of complicated tasks with wide degrees of creativity and latitude.

September 2003 to January 2005

Cold Transport LLC

Operations Associate

Acted as the primary customer service representative for the Refrigerated Transportation Management Center of Cold Transport LLC.

This role required, but was not limited to, load management (identifying carriers, freight distribution and allocation, internal networking, etc.), customer service and problem solving Also performed general office duties and formulated all functions for payroll.

June 2002 to July 2003

Whirlpool

Corporate Call CenterCustomer Sales Support

Responsible for detailed customer service.

Called upon to provide detailed product support and trouble shooting.

Administered warranty and service calls.

Required to make service contract sales.

Made informed judgment decisions on product replacement and exchanges.

Multi-tasked successfully in a fast paced Call Center environment.

April 2001 to February 2002

Internal Revenue Service (IRS)

Revenue Officer

Charged with timely, fair and equitable collection of delinquent taxes and returns.

Called on for understanding and application of Federal Tax law.

Produced detailed reports of investigative activities, contacts with taxpayers and strictly adhere to documentation standards and procedures.

Time and case management was a must.

Accessed, analyzed and input information into a complex database (ICS).

Carried out and enforced tax collection actions, such as lien, levies, or seizures.

Had contacts with diverse clientele and formulated multiple problem resolution alternatives.

July 2000 to December 2000

Johnson Controls

Thru-Put A.O.E

In charge of personnel and production process of Line #1.

Scheduled operation stations.

Trouble shot process and equipment problems.

Maintained process monitoring documents and passed process audits.

Raised line production and efficiency.

Entered utilization and scrap totals into global manufacturing database.

Tracked materials usage and used lift trucks to move materials to needed areas.

December 1998 to July 1999

Kalamazoo County Circuit Court

Deputy Court Clerk

Extensively handled legal documents.

Filed and mailed time sensitive documents.

Posted and docketed information into case files.

Opened new cases.

Performed heavy client contact.

Took on multiple roles as: Receptionist, Front Desk Support, and Help Desk.

Executed various Court projects.

Sworn by the County as a Deputy Court Clerk.

Education

2005 Drake University,

Bachelor of Arts Political Science/Pre-Law with Concentrations in Economics and Sociology

Affiliations

STAR Award 2010 & 2011

CBS at Drake University, Vice-President

Student Activities Board: Executive Board Member

Kappa Alpha Psi Fraternity Inc.

National Honor Society

Who's Who in American High Schools Scholar

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