Customer Service Quality Control

Steven Moulton

Email: ********@*****-*******.***

Address:

City: Atlanta

State: GA

Zip: 30318

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant manger with excellent combination of self-motivation and effective leadership skills. Dynamic young professional with outstanding organization, communication and customer service skills. Intermediate command of Microsoft Office Programs and excellent command in networking. Ability to perform diverse duties simultaneously while maintaining focus in order to consistently meet deadlines. Strong ability to market and develop a network within the community. Exceptional guest service andsituation recovery skills. A passion for creating a high quality, consistent product.

Educational Background:

High School Dipolma from Fayetteville Technical College, Fayetteville NC 1/2001 to 1/2009 (Hotel and Restaurant Management)

Job History / Details:

Summary

Restaurant manger with excellent combination of self-motivation and effective leadership skills. Dynamic young professional with outstanding organization, communication and customer service skills. Intermediate command of Microsoft Office Programs and excellent command in networking. Ability to perform diverse duties simultaneously while maintaining focus in order to consistently meet deadlines. Strong ability to market and develop a network within the community. Exceptional guest service andsituation recovery skills. A passion for creating a high quality, consistent product.

Highlights

Supervisory skills

Proven cost-control expert

Inventory control and record keeping

Conflict resolution techniques

Full service restaurant background

Staff development talent

Accomplishments

Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Efficiently operated a high volume restaurant with a combined staff of 120 culinary and restaurant professionals.

Meritorious Service Medal

Professional Leadership Development Course Diploma

Experience

June 2009 to Current

Copelands Cheesecake Bistro Atlanta, G.A.

Assistant Kitchen Manager

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Scheduled and directed staff in daily work assignments to maximize productivity.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

January 2001 to November 2008

US Army Fort Bragg, N.C.

Food Service Specialist

Responsible for training new soldiers in daily menu changes and roll outs

Correctly calculated inventory and ordered appropriate supplies.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Led and directed team members on effective methods, operations and procedures.

Education

Fayetteville Technical College Fayetteville, N.C.

Hotel and Restaurant Management

Coursework in Business, Restaurant and Hotel Management

Coursework in: Marketing, Accounting, Cost Control, Sustainable Purchasing

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