Quality Assurance Control

GEORGE P. ALCOFORADO

********************@*******.*******://www.linkedin.com/in/georgealcoforado

IROQUOIS PIPELINE OPERATING COMPANY, Shelton, CT 2012 -

Quality Assurance 2012 -

Conducted Quality Control activities for several different projects simultaneously.

Evaluated, planned, designed, and developed test cases for applications, products, and/or

enhancements to existing customer-facing and internal applications.

Analyzed formal test results, and contributed to delivering solutions to problem areas.

Documented all testing activities, results, data, and tracking.

Communicated testing progress and results.

INTERNATIONAL BUSINESS MACHINES CORP., Somers, NY 1981 - 2010

Advisory Data Analyst - Web Conferencing Billing, SaaS Platform 2008 - 2010

Improved production efficiency and accuracy by streamlining procedures.

Reduced delivery schedule of vital monthly billing files to A/R Manager.

Co-developed requirements for RFP for automated billing solution.

Established cross-functional team to resolve substantial errors and improve performance.

Advisory Data and Billing Analyst - Telecom Voice Billing 1996 - 2008

Reduced costs by $250K monthly. Initiated and directed user migration to a new web-based

reporting tool. Received high-level corporate award.

Recognized as a reliable subject matter expert by customers and colleagues.

Built strong, enduring client relationships and raised customer satisfaction.

Improved quality and availability of billing data and reports.

Managed numerous complex projects to expand billable voice services.

Negotiated with account teams, vendors and carriers to address and resolve disputes.

Solved challenging issues in all phases of development cycle and with multiple carrier

feeds to ensure continued successful processing of millions of monthly records.

Directed migration of mainframe-based reporting system to PC-based CD system, then to a

web-based system in the midst of multiple billing cycles. Received "IBM Means Service"

award.

Initiated major web tool upgrade, increasing amount of information provided six-fold.

Led transition of another department's complex Reporting System.

Identified and eliminated errors in tax vendor's built-in reports.

Achieved recurring savings for company and customers. Recovered data for incorrect

billing.

Staff Application Developer - Telecom Applications1981 - 1996

Collaborated in company first-of-kind project to collect call records from 5 different

switches nationwide, and provide accurate, timely data to billing vendor. Received award.

Led daily operational support and issue resolution activities under tight schedules.

Received awards for outstanding team effort and commitment to the business.

Designed, coded, tested, and installed new telecom applications and supported existing

ones

Mentored junior programmers. Recognized as knowledgeable application developer and major

contributor to non-departmental projects.

Named as I/S Excellence Coordinator in recognition of thorough knowledge of functional

procedures and dedication to quality.

Identified significant savings during a host system migration process. Received award.

EDUCATION: St. John's University, Queens, NY Bachelor of Science Computer Science

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