Customer Service Manager

Pamela Scott

Email: ********@************.***

Address:

City: Pomona

State: CA

Zip: 91767

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated guest service assistant manager with over 5 years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from Huntington high school, Arcadia CA 1/2001 to 6/1990 (none)

Job History / Details:

Career Overview

Motivated guest service assistant manager with over 5 years retail experience in a fast-paced environment.

Core Strengths

cashier

Plano

shoe specialist

p fresh (market) assistant manager

guest services assistant manager

Problem solver

Fast learner

inventory control

store maintenance

training development

cash office

shipping and receiving

top sales performer

Excellent communication skills

Listening skills

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Sales

Consistently generated additional revenue through skilled sales techniques.

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Work Experience

February 2011 to June 2012

Target la Verne, California

Guest service assistant manager

Organized weekly sales reports for the sales department to track product success.Earned management trust by serving responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.

Excelled in exceeding daily credit card application goals.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Cross-trained and provided back-up for other customer service representatives when needed.

Educational Background

1990 Huntington high school Arcadia, california

High School Diploma

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