Customer Service Administrative Assistant

Jennifer A. Norman

********@*****.***

OBJECTIVE

To obtain employment in a position that is challenging and will allow me to continue to learn and grow within the position.

EDUCATION

Walla Walla Community College

Sept. 2006-Dec. 2010

Completed a Medical Administrative Assistant Degree

Applicable Classes: MS Word, Excel, PowerPoint, Access, Oral Communication, Medical and Legal Terminology, Business Communication, Business Mathematics, Practical Accounting, Records Management, Computer Accounting, Human Relations, Business Law, Medical and Legal Transcription, and Medical Office Procedures.

WORK EXPERIENCE

Teaching Assistant, Joint School District 171, Orofino, ID

Sept. 2011-June 2012

Duties included the following: assisting with reading intervention for students within the Title 1 program, working with students to improve their ability to read and comprehend what they read, planning weekly lesson plans, maintaining a learning atmosphere within each group I worked with, and responsible for maintaining student confidentiality.

Claims Developer/ Intake Specialist, Public Consulting Group, Clarkston, WA

Aug. 2010-June 2011

Duties included the following: initial intakes to obtain information regarding a potential Social Security Disability Claim, data entry, determining if a client could potentially be eligible for SSDI/SSI, obtaining medical documentation to assist with that determination, working directly with the client and Social Security to assist with the claim, completing required Social Security forms with the client, working with the client after a decision has been made for their claim, determining if the claim should be appealed if the decision was a negative one, and filing the appeal and following through where appropriate, and responsible for maintaining client confidentiality. I worked within strict deadlines set by Public Consulting Group as well as Social Security’s deadlines. I used office equipment such as copiers, multi-line phones, and fax machines as well as using Outlook and software specific to our company.

Councilor, SHIBA (Senior Health Insurance Benefits Advisors) volunteer, Lewiston, ID

Nov. 2009-Oct. 2010

Duties included the following: assisting clients with choosing Medicare, Parts B and D plans, entering clients’ data and utilizing the plan finder on Medicare’s website to determine which plan would best fit the client’s needs.

Medication Assistant, Royal Plaza Retirement Center, Lewiston, ID

May 2004-May 2009

Duties included the following: assisting residents with medications and personal care, ordering medications, updating charts and files, answering phones, faxing requests and documentation to physicians and pharmacies, as well as general office duties. I was responsible for maintaining patient confidentiality.

Data Entry, Moscow Family Medicine, Moscow, ID

June 2001-Nov.2001

Duties included the following: posting physician charges, posting patient and insurance payments, updating patient information and posting new patient information on Medical Manager and Logician software, general office duties, and customer service.

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