Service Technician

JACQUELINE ROBERTS ***** Cobalt Road, Victorville, Ca 92392

Tel:760-***-**** Email:**********@*****.***

Summary

An experienced Technician who is focused and has a high determination to be efficient and needs little to no guidance to complete work orders, FTD’s, assisting Service Technicians and all work required to make sure that the customers are given un-interrupted service. Dedicated and a hard worker with a proven track record of achieving goals.

• Experience June 1, 1979-March 31, 2011

Facilities (Frame) Technician with AT&T

Job Duties :The position involved wiring customers service installation / removal /rearrangement requests and requests from other departments, on Central Office Main Frame. The work activities involved with this position included jumper installation and removal. Physical activities required included,walking,stooping,bending, climbing rolling and stationary ladders, lifting of supplies and able to spend many hours standing on my feet. It also consisted of assisting Field Technicians on the phone that were having circuit problems at a customer's home/business.

Specific duties include, but are not limited to:

• Perform continuity and conformance testing.

• Initiate or perform cable cuts, transfer projects, and/or load balance cuts, and issues necessary to prevent blocking.

• Run cross-connects.

• Review, interpret and work with information on trunk orders, facility orders, message trunk orders, network design orders and/or circuit layout orders.

• Routinely inspect all parts of the frame for breaks or loose equipment.

• Test and check equipment and/or assist other employees in testing and checking equipment.

• Maintain daily frame logs for work unit credit, and file service orders • Connect, disconnect, remove, rearrange and maintain wires inside a central office.

• Use small hand tools, e.g. pliers, screwdrivers, soldering irons, special test equipment, etc.

Job Requirements were:

• Knowledge of basic electronics and electricity.

• Knowledge and use of word processing software programs.

• Ability to perceive difference in wire and cable colors

• Experienced in a fast-paced, multi-tasking environment. Ability to complete assigned tasks with speed and accuracy.

• Ability to work aloft at various heights on a ladder.

• Ability to perform strenuous physical activities including, but not limited to lifting/moving up to 100 pounds

• Ability to wear appropriate safety equipment and follow established safety practices and procedures

• Ability to work varying tours and hours including weekends and overtime.

• Ability to be on pager duty and to report to a call within 30 minutes.

Able to read and interpret service orders.

• Knowledge of data bases (FOMS, WFAC, WFADI).

• Technical-related experience and experience conventional (MDF) and on a cosmic frame.

• Connect, disconnect, remove, rearrange and maintain wires inside a central office.

• A valid driver's license with an excellent driving record.

Contact this candidate