Meticulous Administrative Assistant

summary

Multi-faceted, detail-oriented & reliable administrative professional with

16+ years of experience supporting managers, buyers, and sales

representatives. Proficient in all the standard office desktop software,

company-related applications and design programs. Shows initiative and

willingness to learn in any environment: administrative support, client

relations, e-commerce, human resources, purchasing, account management and

project management.

PROFESSIONAL EXPERIENCE

Seasonal Employee 10/2012 - 12/2012

Randstad (Region 10) Dallas, TX

. Answer phones and direct them to the appropriate person

. Enter workshop attendees to the Information Collection System (ICS)

for recording purposes

. Copied, printed, filed documents with time constraints to prepare for

Consultants' workshop deadlines

. Created and modified PowerPoint presentations for the Consultants

. Shredded confidential information to keep office organized and secure

Benefits Clerk 4/2012 - 8/2012

StaffOne (PEO) Dallas, TX

. Processed employee benefit refunds using HRP

. Entered new hire benefits into HRP and enrolled them with the

appropriated carriers on their websites

. Worked with Payroll Department to ensure employee benefits/refunds

were properly debited/credited

. Printed Benefit Enrollment Packets to send to new clients

. Handled customer service calls and/or emails using Microsoft Outlook

Seasonal Employee 12/2011 - 4/2012

Ajilon Professional Staffing (StaffOne) Dallas, TX

. Processed employee benefit refunds

. Entered new hire benefits into HRP and enrolled them with the

appropriated carriers

. Other special projects as requested

Detail Assistant 8/2005 - 9/2011

Zale Corporation - ecommerce Irving, TX

. Assisted in researching new vendors & new product opportunities

. Assisted buyers with over 1500 styles and growing the online

assortment through the Product Information Worksheet (PIW) approval

process in Business Objects/Desktop Intelligence

. Pricing strategies - markdowns, markups, etc. by running ad hoc

reports in Business Objects to maintain gross margin and increase

profitability and imported into Excel for distribution to appropriate

personnel

. Keyed purchase orders and maintained a purchase order log in Excel for

the Planning Department

. Built excellent vendor relationships by resolving all product/invoice

discrepancies through daily contact with vendors

. Set up and maintained product on web-based Product Administrative Tool

(PAT)

. Organized and delivered samples of new product to the Photography

Department

. Worked closely with Sample Room Department on all product coming in

and leaving building

. Worked with Accounting Department on new vendor setup and outstanding

payment issues

. Liaison between Purchasing Department and vendor on box replenishment

for all drop-shipped vendors

. Run daily reports for the buyers and kept report binders current for

the Director of Merchandising

. Keyed orders for employee purchases, and maintain an employee order

log in Excel for quick reference and follow up

. Helped train new/seasonal employees on computer systems (i.e. Retek)

PROFESSIONAL EXPERIENCE...continued

Seasonal Employee 11/2004 - 8/2005

Resource Staffing (Zale Corporation) Irving, TX

. Processed customer refunds; maintained a log of returns for

fulfillment center

. Resolved Customer Service escalations regarding refunds or missing

items

. Other special projects as requested

Policy Service Analyst 11/1997 - 11/2003

Student Insurance (a division of UICI) Plano, Texas

. Worked with Underwriters to create bid proposals for the sales agent's

submission to the client

. Coordinated with Legal Department on all state regulatory mandates to

ensure policy compliance

. Produced master policies for the schools using Microsoft Word

. Used QuarkXpress to prepare brochures, enrollment forms and other

marketing pieces for client distribution

. Coordinated with Agent Assistants throughout the brochure preparation

and printing process

TECHNICAL SKILLS

Excel, Retek/RMS/RPM (Oracle), Business Objects/Desktop Intelligence,

Sample Room System, Windows XP, QuarkXpress, Human Resource Pyramid (HRP),

Microsoft Office (Excel, Word, PowerPoint, Outlook)

EDUCATION

Bachelor of Business Administration - Management 3/2006 - 4/2008

American InterContinental University Hoffman Estates, IL

. Relevant Coursework: Human Resource, Business, & Financial

Management, Marketing Management Concepts, Global Strategic

Management, Decision Making, Concepts in Organizational Behavior,

Statistical Analysis, Managerial Accounting and Organizational

Controls

Associate of Applied Science - Legal Administrative Assisting 8/1994 -

2/1996

Executive Secretarial School Dallas, TX

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