Manager Customer Service
Resume:
CHIAMAKA IFEOMA AKUBUE (MRS)
No *, Sophie-
Kuye Str, Off Ogumefun Str,
Gbagada Phase I, Lagos.
Phone:
Email:
************@*****.***
PROFILE
A graduate of Economics with experience in banking operations, auditing and
financial accounting. I am highly organized, versatile and results-oriented
team player with an energetic and articulate approach to duty. I work fast,
able to complete tasks on schedule while having an eye for detail which I
developed early in my career. Ability to acquire new skills within a short
time scales, adapt to rapidly changing work practices and build and
maintain excellent working relationships with colleagues. I have excellent
communication skills both written and verbal.
OBJECTIVE:
To employ my skills and abilities to contribute to the objectives of any
organization I am privileged to work in; maintain relevance in my field of
professional practice through dedication, continuous development and team
building while upholding the ethics and values of my chosen profession.
SKILLS
. Proficient in application of Peachtree Accounting Software
. In depth knowledge of the banking operations software, Flexcube 4.3 &
6.6
. Proficient in the use of computer applications.
. Microsoft office tools (Excel, PowerPoint, Word)
. Quick reaction in tight situations and ability to deliver on set
objectives under minimal supervision.
. Attention to detail and tenacity, accurate and concise documentation
skills, used for creating detailed balance sheets, financial reports
and other documents required.
. Leadership and coordinating skills; analytical skills; Interpersonal
Communication Skills; report writing
PERSONAL DATA
Date of Birth: 24, June 1981 Place of Birth: Enugu/ Enugu State
STATE of Origin/L.G.A.: Anambra/ Nnewi North Home Town: Nnewi
EDUCATION
B.Sc Economics (2003) Nnamdi Azikiwe University, Awka.
S.S.C.E. (1998) Holy Rosary College, Enugu
First School Leaving Certificate (1992) Von Primary School, Enugu
.
PROFESSIONAL MEMEBERSHIP
*Associate Member Institute of Business Development
*Student member of Association of Chartered Certified Accountants
(ACCA), UK
*Student Member of Nigerian Institute of Management (NIM)
PROFESSIONAL EXPERIENCE
1. Feb 2012-till date: Abimbola Odusanya & Co Chartered Accountants
Position: Auditor
Job Details: Active involvement in carrying out year-end audit of client
companies at all stages- planning, substantive evidence gathering and
completion. Responsibilities during engagements include:
. Render accounting services to clients
. Preparation of detailed audit strategy and plan for Engagement
Manager and Partner review.
. Analyzing the effect of macroeconomic factors (factors considered
were political, economic, social, technology, legal and
environmental).
. Assignment of roles and responsibilities to less experienced team
members.
. Review of work done by less experienced team members.
. Review of client's financial statements prior to final review by
engagement partner.
. Compliance with the firm's risk management and ethical procedures by
ensuring that that firm's Independence requirements were met on the
engagement.
. Performing overall conclusion analytics and assessing whether final
figures are in line with auditor's expectations.
. Assessment of whether sufficient work was performed to support audit
opinion issued.
. Performing substantive evidence gathering on assigned financial
statement areas
. Tax Audit
Some of the Companies audited as auditor with Abimbola Odusanya & Co.
Chartered Accountants:
1. United Technical & Allied Services Ltd
2. Eskay Petroleum Company Ltd
3. All Things Nice Delicacies
4. Standout Advertising Ltd
5. Power Systems Nigeria Ltd
6. Association of General and Private Medical Practitioners of
Nigeria(AGPMPN)
7. Rivetco Nigeria Limited
Audit of Financial Statement of United Technical & Allied Services
(UTAS) Ltd
Member of the engagement team that carried out the year end audit of
this Company from 2011-2012. Actively involved in all the three stages
(Planning, substantive evidence gathering and completion) of the
engagement.
Responsibilities and roles on the audit included:
i. Preparation of detailed audit strategy and plan for Engagement
Manager.
ii. Review of client's financial statements prior to final review by
engagement partner.
iii. Performing overall conclusion analytics and assessing whether final
figures are in line with our expectation.
iv. Assessment of whether sufficient work was performed to support audit
opinion issued.
v. Performing substantive evidence gathering on assigned financial
statement areas
Audit of Financial Statement of All Things Nice and Delicacies - 2007
to 2011
Chiamaka was the team manager of the engagement team that carried out
the yearend audit of this Company from 2007 to 2011. She was involved
in all the three stages (Planning, substantive evidence gathering and
completion) of the engagement.
Responsibilities and roles on the audit included:
i. Preparation of detailed audit strategy and plan for Engagement
Manager.
ii. Review of client's financial statements prior to final review by
engagement partner.
iii. Performing overall conclusion analytics and assessing whether final
figures are in line with our expectation.
iv. Assessment of whether sufficient work was performed to support audit
opinion issued.
v. Performing substantive evidence gathering on assigned financial
statement areas
Audit of Financial Statement of Eskay Petroleum Company Nigeria
Limited As at year ended 31st Dec. 2011 audit
Member of the team that carried out the year end audit of this client
for 2011. She was involved in all the three stages (Planning,
substantive evidence gathering and completion) of the engagement.
Responsibilities and roles on the audit included:
i. Preparation of detailed audit strategy and plan for Engagement Manager
and Partner review.
ii. Constant communication with the engagement team management i.e.,
Engagement Manager and Engagement Partner
iii. Review of client's financial statements and preparing financial
statement for partner review.
iv. Compliance with the firm's risk management and ethical procedures
by ensuring that that firm's Independence requirements are met on
the engagement.
v. Performing overall conclusion analytics and assessing whether
final figures are in line with our expectation.
2. April 2011- January 2012: SAVANT ENERGY NIG. LTD
Position: Finance/Admin Officer
Job Details:
. Review expenditure and identify cost cutting areas
. Overseeing all cash and cheque transactions on a daily basis and ensuring
their safe custody and prompt lodgement
. Preparation of product profit analysis reports and other management
reports such as variance analysis.
. Monitoring and ensuring regular reconciliation of debtors and creditors
balances as well as monthly bank reconciliations.
. Controlling of company's expenditures by way of budgetary controls
. Prompt preparation of periodic financials of the branch for inclusion in
the overall company financials such as Trading profit and loss account,
balance sheet, cash flow statements e. t. c.
. Manage support staff to ensure smooth flow of work.
. Manage the filing, storage and security of documents/records
. Maintain leave management system
. Manage utilities bills, insurance.
. Manage repair and maintenance of office equipment/assets and ensure they
are utilized optimally and properly.
. Identify areas that require maintenance, prepare job orders and monitor
repairs.
. Implement policy on staff welfare
. Manage staff welfare and benefit.
. Opening of Companies corporate accounts with banks
. Correspond with financial institutions on account matters
. Supervise the computing and preparation of monthly staff payments
. Prepare periodic reports.
3. June 2006 - April 2011: DIAMOND BANK PLC
Hands on experience in Banking Operations resulting from regular posting
to various units of the Banks Operations Department in both Lagos and
Enugu.
Last Position: Admin/Operations
Job Details:
. Market the bank and its products to prospective walk-in customers.
. Develop a marketing strategy to reach prospects and attain set target for
the period.
. Personalizing and maintaining bank-customer relationship.
. Study the given market, observe trends and identify opportunities.
. Coordinate junior staff to ensure effective discharge of their duties.
. Monitor performance against responsibilities/targets
. Ensure office consumables are replenished when they approach minimum
accepted level eg: diesel, paper etc
. Confirm due service invoices and ensure they are promptly paid
. Submit periodic reports.
Position: Customer Service Officer.
Job Details:
. Assist customers in opening accounts.
. Handle Enquiries efficiently & Customers' complaints to their
satisfaction.
. Offer Professional advice to customers on how to benefit maximally from
their accounts.
. Promote New products to Customers.
. Manage New Customer data base.
. Assist importers in filling relevant forms correctly.
. Monitor the processing of Letter of Credit.
. Monitor transactions on assigned customer accounts
. Track transactions, customer loan requests and advise accordingly.
. Provide details of requested account statement to customer(s) at short
notice.
. Give periodic reports on activities.
Position: Teller Service Officer/ Funds Transfer Unit Officer
Job Details:
. Process Customers' cash transactions efficiently and expeditiously.
. Ensure valid and genuine payment instruments are employed at all times.
. Detect, stop and report any irregular or fraudulent transactions.
. Balance books correctly.
. Handle inter-bank cheques and overseas funds transfer.
. Reconciliation of accounts between participating banks.
. Coordinate inter-bank correspondence to smoothen difficult transactions.
. Ensure bank policy and CBN regulations are maintained at all times
. Analyze and give periodic reports.
. Provide useful information to the marketing team on good prospects.
Other Responsibilities in the bank:
. Organize training sessions to appraise my team on new bank regulations.
. Disseminate important observations through formal sessions to colleagues.
. Delegate responsibilities appropriately to subordinate team members.
. Periodic assessment of team members' abilities and performance.
4. May 2004 - June 2005: Okeiragbiji Grammar School, Osogbo, Osun State
(N.Y.S.C.)
Position: Corper Teaching Assistant
Job Details:
. Teach Economics to students
. Assessment of students' performance.
TRAINING AND COURSES FACILITATOR DATE
. Wealth Building and Money Management Skills IRIS Consulting
2006
. Creativity & Team Building TOM Associates
2006
. Communications & Business Etiquettes Courtney Inglis
Consulting 2006
. Basic Accounting Diamond Bank Plc 2006
. Quality Customer Service Diamond Bank Plc
2006
. Form M Processing Diamond Bank Plc
2008
. Service Excellence Stern & Kay Consulting
2009
. Fire Training Aptics Ltd
2008
AWARDS
Best Teller of the Month (Diamond bank, Enugu) 2007 and 2008
INTERESTS REFERENCES
Music, Reading, Traveling, Socializing To be produced on request
.
Contact this candidate