Customer Service Project Manager
Resume:
Liliana Avila
**** ******* ****, ******** ****, TX 77459
Email: *********@*******.***
Qualifications
Summary ( +10 years experience as administrative assistant,
customer service and public relations.
( Communication skills such as presentations, business &
technical writing, public speaking and interpersonal
skills.
( Familiarity with cross-functional team coordination.
( Proficient in MS Word, Excel, PowerPoint, and Internet
Applications.
( Strong attention to detail and professional attitude.
Additional areas of expertise include: Event Planning,
executing projects, internship coordination, and
recruitment.
Education
( B.A. International Relations, ITESM, Campus Monterrey.
Cum Laude. 1997
Personal
( Dual Nationality: American / Mexican citizen.
( Bilingual (English / Spanish).
Professional Resort Quality Controls (2003 -2010)
Experience Houston, TX
March 2007 - May 2010
Administrative assistant. Take part in any administrative
meetings to assure secretarial follow-through. Take
initiative on requests and inquiries of administrative
nature. Experience with Petty cash. Prepare and control
administrative budgets, and performing everyday office
multi tasks such as filing, maintaining records, processing
transactions, supervising databases, accounts
receivable/payable, purchasing, inventory control, hand out
correspondence, arranging and scheduling meetings or
appointments, managing projects, handle travel
arrangements, performing research, and distributing
information through the use of telephones, fax, mail and
e-mail.
Customer Service. Assists Bilingual customers (face to face
and on call) by solving customer disputes. Provides
customer additional information and explains services.
Accurately captures customer information. Do collections
thru calls, letters and email. Review collection reports.
June 2003- March 2007
Internship Program General Coordinator:
Logistic coordination of student events.
Student recruitment. Student exchange.
Development and implementation of questionnaires and
surveys.
Public relations coordination between universities and the
company.
Bilingual Communication. Advising and/or career counseling.
Organization and coordination of the Academic Conference
integrating universities authorities, coordinators and
interns to evaluate the development of the program and to
establish the goals for the following year.
Instituto Tecnologico y de Estudios Superiores de Monterrey
Monterrey, Mexico
January 1998 - Oct 2001
Assistant Manager of Alumni Relations. Assisted in planning
all events and promotions related to alumni relations.
Media Productions Coordinator. Coordination all media for
events and promotions related to alumni relations. Edited
alumni relations newsletters, bulletins, and other
communications materials
Marketing Studies Project Manager Designed, developed, and
conducted a large scale survey to evaluate marketing course
offering, assess professors' performance, and identify
areas of improvement.
Program Administrator coordinating, supervising and
implementing all course content creation and delivery.
Significant
Accomplishments ( Certificate course in International Marketing.
( Certificate course in Journalism
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