Customer Service Manager

Curtis Campbell

*** ***** ****** ***. **

Brooklyn, New York 11221

Phone: 718-***-****

Email: ****************@***.***

Objective:To obtain a challenging position offering continued growth opportunities and advancement.

Experience:

Sept 2009 Affordable Senior Care Transportation Service Brooklyn, NY

to Office Manager

Nov. 2012

Scheduled daily work assignments for drivers; oversaw monthly drug and alcoholic tests

for drivers; notified all clients on appointment dates; prepared weekly payroll; dispatched

all calls to drivers through computerized GPS systems; seeked new clients for expanding

the potential growth of the company.

Sept 2002 Courtesy Transportation Services Brooklyn, NY

to Operations Manager

Nov. 2008

Managed more than 35 drivers; prepared work assignments with more than 216 pick-ups in

the morning which started at 4 a.m. for six days a week; managed total hours worked.

Instructed customer service on all appointments made.

March 2000 Maggie’s Para transit Corporation Brooklyn, NY

to Road Supervisor/Driver

July 2002

Tested drivers for drugs and alcohol twice a week; rushed to scene of accidents; filed

police reports, maintained vehicles; made sure drivers were prompt when picking up

customers.

Dec. 1995 American Silk Mills Corporation New York, NY

to Mailroom Supervisor

Dec. 1999

Installed computers and software; provided computer software support; ordered all office

supplies; checked all inventory materials; expedited FedEx, UPS, and other courier

services; arranged appointments for office staff meetings.

March 1992 Practicing Law Institute New York, NY

to System Technician

Feb. 1995

Operated the AS/400 computer system which monitored hundreds of users; installed

Novell Lans software; assisted the technical portion of laser printers.

July 1986 Fahnestock & Company Inc. New York, NY

to Mailroom Supervisor

Dec. 1991

Answered phones; greeted clients; scheduled weekly work assignments; operated the

Pitney Bowes copier machines.

Education:

June 1976 United States Army Bamberg,

Germany

to 94 Bravo (Cook) - SP4

May 1982

Sept. 1972 New York School of Printing New York, NY

to Journalism

June 1976

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