Kristin Keydel

**** ******** ** ********, ** ****6

810-***-****

Objective: I wish to build on my diverse background with a position in which I can grow and take

Initiative.

Qualifications:

• Supervisory and Training: Quality Analyst at Genpact for Google (Ann Arbor, MI); Shift Lead at

TGIFridays (Brighton, MI);Manager on Duty at the Embassy Suites (Altamonte Springs, FL);

Lead Engraver at Arts & Crafts Center (Eielson)

• Advertising Technical Support and Advising: Ad Operations Associate and Quality Analyst at

Genpact for Google (Ann Arbor)

• Cash Management/Accounting: Food Industry; Arts & Crafts Center (Eielson); Hampton Inn

and Suites, (Glendale, AZ); Fairfield Inn (Ann Arbor, MI) Embassy Suites (Altamonte Springs)

• Customer Service: Ad Operations Associate at Genpact for Google (Ann Arbor); Food Industry

Server at Lonestar Steakhouse and TGIFridays (Brighton, MI); Travel reservations at Arts &

Crafts Center; Guest Services Representative at Hampton Inn and Suites (Glendale); Head Night

Auditor at Embassy Suites (Altamonte Springs)

• Administrative Duties: Multi-line phone skills, office duties and tasks at Hampton Inn and Suites

(Glendale, AZ), Fairfield Inn (Ann Arbor, MI), Embassy Suites (Altamonte Springs, FL)

• Ordering/Receiving/Inventory: Arts & Crafts Center (Eielson)

• OnQ Reservation Systems Certified: Hampton Inn and Suites (Glendale); Embassy Suites

• Fosse Reservation System trained: Fairfield Inn (Ann Arbor)

• Veterinary Experience: Woodland Animal Hospital (Brighton, MI)

• Engraver/Graphic Art: Rotary and laser engraving machines/Gravograph graphic art program

• Music Education: Taught piano privately and at the Eielson AFB Youth Center

• Dog Handling: Qualified for Westminster dog show and Eukanuba Invitational

Education:

2007 – 2009: Wayland Baptist University; Bachelors degree majoring in Management with

a minor in Music; Cum Laude with Honors

2007 – 2009: Wayland Baptist University; Associates in Business Studies; with Honors

2005 – 2007: University of Alaska Anchorage; General Studies

2004 – 2005: Grand Valley State University; Vocal Performance Major

2000 – 2004: Brighton High School: Diploma; Magna Cum Laude

Employment:

2011-Present: Quality Analyst, Genpact for Google.com, Ann Arbor, MI

Provides training and coaching to associates on the floor while reviewing calls and accounts

to ensure they meet the quality expectations of Google. Provide technical and optimization

support for Google AdWords, Google Boost, and Google Analytics programs. Provide support

to teammates by acting as an on-site coach. In charge of the senior member department and

performs audits on these consults.

• Promoted from an Ad Operations Associate to a Quality Analyst in 2012

• Promoted to a Senior Member in March of 2012

• Google Certified Partner: May 2011

• Subject Matter Expert: Policy

• Subject Matter Expert: Landing Page Quality

2009-2010: Head Night Auditor, Embassy Suites, Altamonte Springs, FL

Solely operates and manages hotel and staff during over night shift. Makes reservation via

OnQ, provides customer service, run reports and auditing procedures for entire hotel,

manager on duty trained and certified, cash handling.

2009-2009: Guest Services Representative, Fairfield Inn, Ann Arbor, MI

Made reservations via Fosse system, provided customer service to guests, cash handling.

2008 – 2009: Guest Services Representative, Hampton Inn and Suites, Glendale, AZ

Made reservations via OnQ system, provided customer service to guests, cash handling,

trained on day, mid and night audit shifts as well as breakfast hostess.

2007 – 2007: Shift Lead, Server, TGIFridays, Brighton, MI

Lead servers in shifts by managing servers in side-work and cuts. Cash handling, customer

service, and side-work.

2005 – 2007: Recreation Aide/Engraver, Arts & Crafts/Information Tickets and Tours (ITT),

Eielson AFB, AK

Engraving Area: Moved from entry- level position as Recreation Aide into Head

Engraver position. Worked directly with customers with graphic art. Trained and

managed engraving employees of the center.

ITT Section: Made reservations for airline tickets, car rentals and vacations.

Framing Section: Assisted with specialty framing project.

2005 – 2005: Piano Instructor, Private and at the Youth Center, Eielson AFB, AK

Taught 13 students ranging in ages 4 – 16 years.

2004 – 2004: Server, Lonestar Steakhouse and Saloon, Brighton, MI

Worked directly with customers, handled cash, and performed side-work.

2002 – 2003: Veterinary Assistant: Woodland Animal Hospital, Brighton, MI

Cared for animals while assisting veterinarian with appointments.

Awards & Recognition:

• Top quality performer at Genpact for Google (2011-2012)

• Wayland Baptist University (2008-2009) Deans List

• Regional and State Solo and Ensemble (2000 – 2004) 1st Division Rating

• Michigan Youth Arts Festival (2003) Selected as one of top 12 vocal soloists in MI

• National Honors Society (2003- 2004)

• National Piano Players Guild Member (1992 – 2003)

• Top 10 Junior Dog Handler in State of Michigan (2003)

References:

Furnished upon request

Contact this candidate