Customer Service Project

V ijayalakshmi

A dhinarayanan

*** ******** ****

Rockville, MD 20850

Email: v abnybj@r.postjobfree.com

Phone: +1-646-***-****

Summary

A highly motivated, experienced IT professional with over six years of experience

i n M icrosoft technologies like SharePoint 2010/2007 2003, .NET, SQL Server and

W indows Server.

Over 6 years experience in application development and SharePoint

a dministration .

Over 3 years of customer Service experience t rouble shooting customer

issues with Share point environment and Bamboo products.

Experience in SharePoint 2010/2007 Workflow, SharePoint Designer

2010/2007, Web Content Management.

Experience working with various types of I nfoPath forms(Easy –

Complex) and Deploying them to SharePoint, A lternate Access Mapping

( AAM), Shared Services, Site crawling and incremental crawling, E nterprise

Search, SMTP service (outgoing emails), SSL/http/https, Web Services.

Design and Developed various SharePoint pages/Custom Master Page

w ith various styles and themes.

Extensive experience on using the Out of the Box(OOTB)

features/functions of SharePoint

Experience creating /modifying SharePoint site collections with

m ultiple sites

E xperience creating custom content types and site columns, site

p ages, web part pages

Familiar with Windows Communication Foundation (WCF) and Windows

P resentation Foundation (WPF).

Experience in SharePoint designer workflows/Branding/Breadcrumbs.

Extensive experience of SharePoint Central Administration

Experience in Backup and Recovery of the entire site collection.

Experience in Anonymous Access and Form Authentication with WSS

3.0.

Experience a nalyzing the Business Requirements Documents,

F unctional specifications and Technical Specifications.

Efficient in communicating with Client, Cross-functional teams to achieve

p roject priorities/deadline.

.

Software Skills

Operating systems Windows 95/98/NT/2000/2003/XP, Unix

Languages VB 6.0, C, C++, Java, SQL, PL/SQL, C#, Power shell Script

ASP,PHP, ASP.Net 4.0/3.5/3.0, SharePoint 2010/2007/2003,

Web Technology

SharePoint Foundation 2010,Sharepoint Designer2007/2010

Windows TCP/IP, HTTP, HTTPS, SSL, DNS, MSOffice, I IS

Tools Visual Studio 6.0,IBM Rational Team Concert

MS SQL server2000-2005, T-SQL, PL/SQL, SQL plus, MS

Databases Access,

Web servers PWS, I IS

Web Tools Dreamweaver, FrontPage, Photoshop, Flash MX, Fireworks

Education

Masters in Computer Applications (MCA)

M adras University, Chennai, India.

Bachelor of Science (BSc.)

Madras University, Chennai, India.

P rofessional Experience

1. Technical Resources I nternational, I nc Bethesda, MD

Apr’2011 - Present

Position: Share Point Administrator/Share Point Designer/Share

P oint Developer

Responsibilities:

Experience, building the metadata structure in the T erm Store Manager i n

SharePoint 2010 and developing the Metadata Mapping.

Installed SharePoint 2010 Farm Environment, Configured various

services including Metadata services. Installation includes improvement in

SharePoint security/permissions model, metadata t racking, as well as

site navigation.

Implemented advanced out of box functions and features, web parts,

I nfoPath forms.

Designed and m aintained security structure w ithin multiple SharePoint

environments.

Providing e nd-user production support (helpdesk) for SharePoint Sites and

Solutions .

Designed the Custom Master Page, p age layouts for a SharePoint Site.

Managed Backup and restore operations for various sites and site

collections

Developing, deploying and managing SharePoint applications and solutions.

Managing user accounts, roles and site collections.

Working with windows power shell for administrator t ask like creating

security group, add user to security group, check if user exists in security

g roup and so on.

Designed and developed various complex I nfoPath forms with various

v alidations and r ule sets and displayed the reports in DevExpress

b ased on I nfoPath form data’s. D eploying it in the SharePoint sites

a nd site collections for National I nstitute of Health to p rovide a web-

based repository of research resources and standardized procedures for all

activities associated with the conduct of clinical research.

D eveloped Event handlers to upload the documents in the documents library

and move the documents to the appropriate Document library for National

I nstitutes of Health(Client)I in order for the distribution of documents related

t o the regulatory

Support of clinical studies sponsored by D M ID.

I nstalled IB M Rational Team Center tool i n order to build on a scalable,

extensible platform that integrates tasks across the software lifecycle to

i mprove the productivity of the team and the quality of the work the team

p roduce, exchange information directly if any change is made and t racking

work i tems.

Experience developing the custom workflow .

Worked with 508 compliance for SharePoint site.

Familiar with IT Audit.

2. Bamboo Solutions Corporation Reston, VA

Oct’2008 - Sep’2010

Position: SharePoint Support Technician & Custom Solutions

Technicians respond to prospective customer queries for assistance with their t r ial

and purchased installations and technical compatibili ty questions. The position

i nteracts with customers, software developers, and product managers.

Responsibilities:

Worked with Personal Sites and User Profiles.

Connecting Data views using Web part connections.

Handling the technical support for reporting bugs and testing the new

f unctionality, n avigating through sites and Lists, Appling styles,

F iltering, Sorting and formatting data.

Worked with Data source Library (SQL Database, Web Services, Share Point

L ists, XML Files).

Extensively used SharePoint 2010 central admin.

Worked with Site Columns, Worked as a Site Collection Administrator,

Configured A lternate Access Mapping (AAM), SSL, SMTP, Active

d irectory, Permissions, Site Creation and L ist creation and form creation.

Worked with adding a web part, configuring and removing it.

Worked with integrating I nfoPath forms with workflows.

Worked with KP I’s and Dashboards, search and search scope.

3. Porter Novelli New York, NY

J an’2008 - Aug’2008

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P osition: Share Point Administrator/Share Point Designer/Share

P oint Developer

Responsibilities:

Developed custom web parts and deployed in global assembly cache with

s trong name key.

Worked with Configuring Workflows and InfoPath Forms with web service

and deploying it in the SharePoint sites and site collections, also worked

connecting InfoPath forms with SQL to display the results from SQL to Info

path forms (MOSS2007).Also, worked with browser based InfoPath forms.

A lso, A dding Active x controls and displaying i t in Info path forms.

Upgraded and M igrated Share Point Portal Server 2003 to MOSS 2007.

One application server was configured with configuration database and other

t wo WFE joined to that server farm. Configured shared services with three

web applications running with each having one content database

Used various site templates for document workspace and collaboration,

Designed custom site definit ions. Implemented Web Content Management

w ith content authoring and approval workflow.

Designed various master pages, page layouts and content pages,

I mplemented and configured out of the box workflows like approval and

Share Point Designer workflows for various content types and InfoPath

forms.

Worked with Data source Library (SQL Database, Web Services, Share Point

L ists, XML Files, and CAML) and Web Content Management.

4. Tek Brains New York, NY

A ug’2007 – Dec’2007

Position: P rogrammer Analyst

(i). Project M anagement System:This helps to t rack various projects in company

according to Budget of the project, Cost estimated for the project, Project Status,

P roject Start and End Date, Bond Status, Funding Source etc.

Responsibilities: C reated stored procedures, Prepared Functional

Specifications which specifies the function of a screen, what are the tables

used in it, whether we can perform query, insert, update, delete. Designed

and developed various screens for these modules.

Environment : HTML, C#, ADO.Net, JavaScript, SQL Server 2005,

ASP.NET2.0, Crystal Report, XML.

( ii). Libra ry Management: T his project is developed for education services.

T his system can be able to speed-up the process of barrowing of books, searching of

books, monitoring of due and barrowed books in the library per school year.

Responsibilities: Requirement gathering, Analyzing and Designing

documents, Prepared Functional Specifications which specifies the function

of a screen, what are the tables used in it, whether we can perform query,

i nsert, update, delete. Performed as Code reviewer.

Environment : HTML, C#, ADO.Net, MS Access.

5. Helios Media GmbH Berlin, Germany Apr’2006

- J ul’2006

Position: Web P rogrammer

Responsibilities: Designing a gallery using PHP/MYSQL to upload and edit

an image to a given size and created an order form in order to receive

r ecommended pictures.

Environment : H TM L, Java script, CSS, PHP and MySQL.

6. Event & T ravel online AG Berlin, Germany

Apr’2005 – Nov’2005

Position: Web designer

Responsibilities: Designing a website using Flash, Photoshop, Fireworks,

H T M L, and Java script for conducting a Motor tour from Berlin to Sumatra

( Thailand). I t has approximately 10000 users and receives thousands of hits

per day. The Source is an internal website of the company and is used by the

entire Affiliate Sales & Marketing department. Creating and designing a

p icture gallery for company website.

Environment: H TML, CSS, FrontPage, F lash, Photoshop, Dream weaver MX.

Other Details

Certificate: SharePoint 2010(MCTP)

Language proficiency: English - Excellent

German - In termediate (Certificate Deutsch; ZD )

Visa Status: Permanent Resident

Availability: Immediately

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