Customer Service Manager

Andre Knox

**** ******** ***** ** *********, NC *8215

********@*****.***

P 704-***-****

Objective: To oversee the retail processes and coordinate with sales, deliveries and warehousing departments.

Skills:

Excellent customer service skills

Extensive knowledge of AS-400 and Reflexis system

Firm spoken and disciplined

Ability to manage warehouse and employees

Routing and maintaing delivery trucks

Work Experience:

Value City Furniture, Charlotte NC

02/2003 - Present / Delivery Driver & Warehouse Manager

Duties:

Managing all processess and functions within a busy warehouse.

Managing a team of up to 15 employees in the warehouse.

Routing and scheduling delivery trucks per customer needs.

Maintaing high standards of material handling.

Ensuring inventory levels and bedding are managed and controlled effectively.

Hiring delivery drivers and helpers as well as training the employees.

Working with team managers and Corporate to review procedures & maximize customer satisfaction.

Key Skills And Competencies:

Having an eye for detail, stamina and a thorough approach to work duties.

Excellent organization skills and listening skills.

Able to maintain focus and accept constructive criticisim.

Education:

Pfeiffer College, Misneheimer NC / Sports Management

Central Piedmont Community College / Accounting

Laney High School / Diploma

References:

Available upon request

Contact this candidate