Customer Service Project
Resume:
Curriculum Vitae
SYED AHMED KABEER RAFAI
Mobile: +91-868-***-****
E mail: ******.*****@*****.***;
Objective
To work as with an organization that would provide to excel my background experience and
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interest for attaining organization goal and myself.
To work for an esteemed organization for better prospect future career.
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To develop and maintain strong responsibility, dependability, and determination towards the work
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for further career development.
Personal Attributes
Can work in minimum supervision, Ability to work in any kind of pressure, high level of
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Self motivation with hard work ethics, Strong Interpersonal Skills.
Highly focused and result oriented in supporting complex deadline driven operations,
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able to identify goals and priorities, resolve issues to achieve organizational goals.
Motivational characteristics and a creative thinker who enjoys challenging situations.
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Excellent communication, interpersonal, problem solving and leadership skills.
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Able to thrive in both independent and collaborative environment.
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Dedicated, innovative and self motivated team player.
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Excellent command of written and spoken English, ability to communicate effectively.
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Result oriented approach and the ability to thrive in a demanding and rapidly changing
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environment.
Patience.
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Educational qualification:
Educational : B.A (Bachelor of Arts)
From Bundelkhand University India
: PG Diploma in Computer Application
Skills :
PLATFORMS (OS) : Can Work on All Operating Systems.
Windows Application : MS Office, {Word, Excel & Power Point}
Details of Work Experience:
: Genpact (Hyderabad, India)
Company
: Document controller
Designation
Duration : (Aug 2010 Till Date)
: 24/7 Customer Service (Hyderabad, India)
Company
: Admin Assistant
Designation
Duration : (Jan 2007 to June 2010)
Responsibilities :
Responsible for the effective and efficient control of all documents, in
accordance with the established procedures.
Daily routine activities of Document Control, including distribution of documents,
maintaining electronic folders and directories, tracking and retrieval of
documents.
Maintain registers of all receipts and issues or submissions of documents and
correspondence.
Expedite the return of documents and approvals or comments within the required
time period from internal and external parties to whom they have been issued or
distributed.
Ensure the effective running of the day to day operations of the document center.
Ability to plan, organize, lead and coordinate the Document Control function
within our multidisciplinary, in order to meet the needs of the projects, proposals
and Company’s quality requirements and timely deadlines (milestones).
Register, log, distribute, track, issue, maintain and control office and site project
documents and drawings.
Maintain procedures for maintaining documents and manage change control of
documents.
Reporting on the performance of the document control system for review and as a
basis for improvement of the documents control system.
Receive, record, log, scan and distribute all documents, and other submittals.
Ensure the correct stamping all documents in accordance with the prevailing
document control procedures.
To maintain the record of all controlled documentation – issue, status and
location.
To file all project documents : project wise, date wise, subject wise, sender wise
with sequence.
Prepare reports & Memorandum.
To organize copies of hard & softcopy documents, incoming and outgoing.
Scan and store the approved shop drawings in the database so that the project
team can access.
Preparing letters and faxes for Manager, Filing and sending mails.
Handling appointments, Travel arrangements and Hotel Bookings.
Strengths: Good Inter Personal skills, team leader Qualities & performer, positive attitude, quick
decision maker.
Personnel Details
Name : Syed Ahmed Kabeer Rafai
Nationality : Indian
Date of Birth : 25th March 1984
Gender : Male
Marital Status : Married
Religion : Muslim
: English and Urdu.
Languages Known
Syed Ahmed Kabeer Rafai
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