Project Manager Software

IT Professional

Windows Server Admin **** / **** ( Network Administrator ( Software

Administrator

Profile of Qualifications

. Proficiency in broad-based IT operations with specialization in

desktop and server support. Proficient at network management,

troubleshooting hardware and software deployment, configuration, and

support. Exercise considerable business savvy to define goals,

uncover challenges, propose creative modifications, and solution

implementation. Highly versatile and able to quickly adapt to new

roles, responsibilities, software and hardware. Strong interpersonal

communication skills and user support experience

Selected Achievements:

. Served as the project manager for three major IT network upgrades at

several college campus locations with a 100% achievement outcome

meeting implementation target and within budget forecast.

. Successfully merged the IT infrastructure of two campus locations and

installed 17 new network switches and 95 VOIP phones.

. Migrated 895 computers between two campus locations from Windows XP

to Windows 7 within target timeframe.

. Contributed to a $10,000 annual budget savings by purchasing more

efficient hardware and printers

. Built and developed better computer images for various desktops and

laptops to improve performance and productivity for student and

administrative networks.

. Spear headed the IT specialist program at one of the campuses in my

region, and I installed all the network components, software, PC's

and MAC's for the program.

Professional Experience

Everest College, Skokie, IL, 2010 to Present

Onsite Network Administrator

. Manage and administer active directory, DB, WFE servers (2003 / 2008)

. Use network monitoring tools (Net Flow) to review network traffic to

triage and resolve issues with congestion

. Install and tested all medical, dental, SmartBoard software before

images are uploaded to the campus computers

. Monitor 628 workstations for malware and virus's using trend micro

software

. Run data lines throughout the facility and punch down data jacks and

network patch bays as needed

. Track all tickets through ServiceNow IT service management.

. Define and implement improved corporate policies regarding the

location, safety and security of servers and equipment.

. Create images for laptops and desktops with company applications

using server 2008 R2 running WDS for standardization and quick

deployment.

. Regularly provide either on-site or remote support to end users

Update the inventory on the IT SharePoint site with any add, moves,

changes that may have happen during the week.

. Responsible for network documentation and weekly reports.

. Fix and repair all printers and copiers, and maintain print server

. Run report on SCCM to verify computer connectivity, and check for

configuration issues.

Hytek System, South Holland, IL, 2009 to 2010

Desktop Support Specialist

. Responsible for desktop software installation, PC upgrading and

network trouble shooting.

. Monitored status of the server rooms equipment.

. Assisted students, instructors, and staff with computer and

software related issues.

. Installed software and hardware devices as needed in class rooms,

offices, IDF and MDF.

. Open and close help tickets through track-it software

. Developed team mentoring abilities; noted ability to train and assist

others, coupled with an ability to be mentored by more experienced

team members to gain efficiencies.

Education

Associates of Applied Science in Computer Network Systems

ITT Technical Institute, Orland Park, IL

Affiliations

National BDPA - Chicago Chapter

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