Project Manager Management

MIRSAD CAPRIC

*** * **** ******, *** York, New York 10019

718-***-**** ******.******@*****.***

Experience: Citigroup Global Transaction Services : New York, New York

Senior Business Analyst August 2008 – Present

Develop project plans to coordinate efforts for various project

work streams, including: Technology, Implementation, Marketing,

Training, Operations, and Product Launch

Track requirements throughout the project life cycle to ensure all

technology gaps are identified and functionality is developed

according to contract

Created a holistic Command Center process for project launch to

assist in triaging project issues and providing optimal customer

service

Work closely with Internal Sales team to create business proposals

for prospective clients

Produce various reports for Executive Committee to highlight

project achievements, progress, risks, and issues

Citigroup Information Technology Services : Warren, New Jersey

Project Manager June 2006 – August 2008

Led teams to achieve 10+ successful project launches, including 2

major development roll-outs, with total costs of $1MM+

Met with clients to determine their needs as it applies to their

business objectives and their target audience

Facilitated discussions with development team to scope

appropriate solutions that best fit client needs given any project

constraints including time, budget and quality

Prepared and presented requirement documents, statements of

work, work estimates, and functional specifications

Participated in risk and control tests to ensure application

compliance and continuity of business processes were in place

Citigroup Technology Infrastructure : New York, New York

Business Analyst June 2005 – June 2006

Focal point and key management/client liaison for all MIS

reporting issues including report and metric design, development,

implementation, and enhancements regarding Client Management

Reports

Produced various weekly and monthly reports for CTI and O&T

Senior Management which acted as key business decision tool

Advised Technical Analysts regarding issues related to design,

development, and enhancement of reports and metrics

Web Portal Content Manager for all of Client Interaction, Product

Management, and Client Performance Center

Alternate for Primary Technical Analyst involving CTI

Management report preparation and dissemination, EMS

Administration, and GMRS Administration

Citigroup (Leadership Development Program) : New York, New York

Management Associate June 2005 – May 2007

Computer Skills: Microsoft Office Dreamweaver MX Adobe Photoshop 7.0 Networking

Windows XP Internet Applications Languages: Java, C#, ASP, HTML, SQL

Education: Pace University, School of Computer Science New York, New York

Degree: Bachelor of Science

Major: Computer Science QPA: 3.48

Activities: Technology Consultant, Albanian American Islamic Center of Queens

Contact this candidate