Project Manager Software Engineer

DURGESH KAUSHIK

***** ****** **. ****** **-*****, USA 949-***-**** ● ********@***.***

EDUCATION

University of California, Irvine - The Paul Merage School of Business, Irvine, CA 06/2007

Master of Business Administration

Faculty Fellowship Award; GMAT: 720

VP of Technology – Net Impact

University of Delhi - Netaji Subhas Institute of Technology, New Delhi, India 06/2006

Bachelor of Engineering, Information Technology

Top 1% in the Delhi University’s Entrance Examination

Final Year Project – Network Intrusion System

EXPERIENCE

PEROT SYSTEMS, New Delhi, India 06/2006 - 07/2008

Software Developer-Banking, Financial Services and Insurance (06/2006-07/2008)

Led the analysis of Daimler Chrysler’s automobile leasing application, identified problems, and took

corrective actions which resulted in approx. 60% reduction in user complaints in one year

Enhanced and re-designed internal tracking system to report team productivity, which resulted in a

reduction of service level agreement breaches by approximately 5 times

Managed three critical monthly processes, worked with cross-functional teams and served as a single

point of contact for the onsite support teams

Mentored new team members and ensured their smooth transition into the project. Re-modeled the

induction process and introduced new hands on models which reduced the average induction time from

six months to two months

Collaborated with project manager to centralize internal tracking system for its use at both offshore and

onsite

Conducted training sessions in core technical modules of the automobile leasing application

Generalized and optimized PL/SQL procedures, making them easy to use and less error prone

Senior Member: Knowledge-Management team (09/2006-07/2008)

Redesigned the Knowledge Management plan for the project which increased the average productivity of

the team members by more than 25% in a year

Developed an application using Oracle forms to test associates’ skill set. The results helped in allocating

members to different technical teams

Ensured compliance of project processes with ISO 9001:2000 guidelines, resulted in zero non-

conformances in annual audits

Won accolades from the client and company's senior management for the introduction of "DCS Today"-A

daily knowledge nugget aimed at promoting automobile and leasing domain in the company

Served as the editor and the designer of the project’s quarterly newsletter

Awards and honors

Received “Exceptional Knowledge Contributor” award for the contribution to Knowledge Management-

Awarded to only two people in the entire company

Rated as an “Exceptional Performer” for two consecutive years in annual appraisals

Named ‘Knowledge Management Young Achiever” in the Quarterly newsletter

SIEMENS Ltd., New Delhi, India 06/2005- 08/2005

Intern-software engineer

Collaborated with GM to develop an application for analyzing the financial data for New Delhi’s

pioneering metro rail project

ADDITIONAL INFORMATION

Oracle Certified Associate (Oracle9i)

Assisting research on social networks at Paul Merage School of Business

Led the design and development of UCI’s Net Impact website

Taught mathematics to underprivileged children at a public school in India

Community yoga instructor in India

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