Customer Service Representative
Resume:
Martine J. English
*******.*******@*****.***
Education
Schulich School of Business – York University
MBA Candidate 2010 - Marketing
B.A., Major in Psychology
Minor in Behavioral Sciences
Minor in Hispanic Languages
1999-2002 Collège Gérald-Godin
D.E.C in Natural Sciences
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Work Experience
September 2008-Present Gold Choice Tutors in the Greater Toronto Area
Tutor
Job description
Provide after school help in Mathematics to students at various academic levels
2007- 2008 Fresenius Medical Care Canada in Lachine, QC
Customer Service Representative
Job description
Customer service representative for hospitals in the province of Quebec and the Maritimes
Process customer and patient orders for medical supplies and equipment spare parts
Authorize product returns and issue credits
Stay current on product information updates and product launch
Back order management
Follow up with the inventory management department when out of stock
Be proactive in detecting and resolving pricing errors by referring to customer contracts
Sale support:
o Prepare customer sales and usage reports as needed
o Process product and account information requests
o Help with RFP preparation as needed
o Work closely with sales representatives to ensure all customer issues are handled
promptly and to the customers’ satisfaction
o Send product information updates to applicable accounts
Translate correspondence and documents from English to French for the Head Office as
needed
Appointed member of the ISO committee for the Montreal office
o Keep all standard operating procedures (SOPs) hard copies up to date
o Maintain employee training records are available for Health Canada Inspection
o Ensure the Montreal office is ISO conformant by notifying employees of new SOPs
Attention to detail, working as a team, great time management skills and the ability to foresee
problems are all crucial assets for this position
2006-2007 Fresenius Medical Care Canada in Richmond Hill, ON
Technical Administrator
Job Description
Responsible for overseeing technical operations
Log calls from customers in CRM database and dispatch to technologists
Follow up with technologists to ensure all calls are handled
Make all travel arrangements and coordinate technical training for our customers
Monitor company website for new Technical Service Bulletins and update Technical
Documentation
Technologists’ parts inventory management
Manage and update the Technical Service database with information from the ERP system
Add new equipment and accounts to the CRM-Technical Service Database
Monitor equipment warranty end dates to ensure all work performed is invoiced accordingly
New equipment installation record keeping
Keep calibration records up to date for all technical meters and coordinate annual calibration
ISO conformant
Collaborate on projects for the sales department
Great problem solving skills and the ability to prioritize were necessary for this position
2006-2006 Adjuvantz in Toronto, ON
Reimbursement Specialist/Patient Support Worker
Job Description
Responsible for assessing patients’ drug reimbursement situation
Be knowledgeable about each drug program and its reimbursement status across Canada
Get patients started on therapy as soon as possible
Address patients concerns and questions about reimbursement
This position required determination, attention to detail and empathy for patients
Other Experience
January 2009-Present Buddy Program
Volunteer with the new MBA students orientation program
September 2008- Present Graduate Business Council Representative
Appointed member for the 2008-2009 school year
Involved in the planning and implementation of Schulich social events
Achievements
January 2009 MBA Games 2009
Participated in the athletic and spirit components of the national competition
Team Schulich won first place for both these parts of the competition and ranked third place
overall
November 2008 Student of the Month of November
Contribution to the Schulich MBA student community was recognized in the month of
November 2008
Skills/Assets
Fluent in French, English and Spanish
Proficient in Microsoft Word, Excel, PowerPoint, and AX
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate