Manager Project
Resume:
Marjorie A Leach-Parker
Virginia Beach, VA 23464
************@*****.***
SUMMARY
Degreed professional with progressive experience in the area of software development. Certified project
manager.
Experience includes programming, data management, software requirements gathering/documentation,
system feasibility and gap analysis, system validation and verification, system implementation, earned
value metrics (EVM) generation and analysis, vendor screening and selection, and software quality
management. Experience creating, maintaining and monitoring project plans using ms project and other
tools to manage the cost, schedule and performance of multiple small-to-large sized software
development/integration projects simultaneously. Proven ability to build and maintain strong customer
relationships within all levels of the customer's organization. Outstanding written and verbal
communication skills including the ability to conduct meetings, reviews, create and deliver
presentations/demonstrations; create and delivery training classes.
Work History
Techead, Richmond, VA (Temp Agency)
111 North 17th Street
Richmond, VA 23219
Evelyn O'Rourke
Account Executive
TECHEAD
804-***-**** x14
Program Manager (7/2007-Present)
Assigned to Bank of America: as a Senior Financial Data Integrity Analyst
William Hadcox
VP, Treasury Services Manager
Global Product Solutions
Second Bank of America project - based on performance on prior project, assigned to Bank of America’s
government credit card sunset project.
Bank job title- Senior Data Integrity Analyst; Duties include: Assessing and documenting the
requirements and processes to ensure smooth transition to new contractor; reviewing data submitted to
government clients to ensure that deliverables meets contractual requirements; resolve data submission
issues which include missing fields, outliers, incomplete or broken feeds, etc. in the production; tracks
and generates regular reports on data quality and integrity. Recommends modifications to established
practices and procedures or system functionality as needed to support closing out the government card
program at the bank. Create ad-hoc reports and user interface applications as required using Query
Builder, SQL +, SharePoint, Access and TSYS.
Program Manager/Implementation Consultant - Perform diverse technical and project functions on
large web portal project (Works Payment Manager and Card Manager (ActivePay)) managing multiple
large commercial client simultaneously. Managed project to meet requirements in accordance with scope,
budget, and schedules. Assisted in monitoring and overseeing the project management activities of less
senior PM's. Performed independent evaluation of “special” client requirements in the complicated
WORKS environment. Provided technical expertise and advice relative to non-standard configurations.
Conducted classes on use of Works. Prepared specialized presentations and product demonstrations based
on client needs Prepared and reviewed project plans and client reports.
Major Accomplishments: After project ended, preformed final review of the online help
documentation/manual which has become a standard part of the Works release. Became a source for the
resolution of technical issues as client migrated to the new system. Performance on project resulted in
numerous letters of thanks and appreciation from large commercial banking clients and Bank of America
personnel.
CARDINAL HEALTH, Norfolk, VA (now owned by Advogent)
Thomas S. Boron, Boron Lepore & Assoc., BLP --- Acquired by CARDINAL HEALTH
5360 Robin Hood Road
Norfolk, VA 23501
Technology Manager (6/2004 – 3/2007)
Planned and scheduled assigned software projects. Developed and maintained schedules for multiple web
portal and stand along applications for internal business units supporting major pharmaceutical
companies. Normal tasking included developing project plans, procedures, guidelines and protocols for
development of effective solutions; BRD (business requirements document) development, technical proof
of concepts, testing, client training and client implementation.
Division subject matter expert (SME) on Seibel (CRM) design team and senior business systems analyst
(BSA) for custom corporate applications. Performed functional and data requirements gathering, business
process design, GAP analysis between customer needs and existing/legacy systems. Developed user
documentation for Seibel
Planned, scheduled, supervised and reviewed work of consultants, analysts, programmers and computer
support staff. Conferred with divisions and prepared plans to implement required systems. Analyzed
efficiency of computer systems and proposed enhancements.
Major accomplishments: Earned the Cardinal Chairman award which is based on performance with
significant impact on corporate revenue for designing a web portal that could be used by internal and
external clients for physician list management; developed and implemented divisional change
management process for external software development vendors; setup and developed operating plans for
system support group (tier 1 help desk) resulted in 95% resolution of user issues in 4 hours instead of 3
days; researched and selected enterprise software for faxing and e-mail capabilities which resulting in
adding new standard available products to the Cardinal product offering.
Manager Quality and Process Improvement (3/2000 to 6/2004)
Developed and implemented corporate quality and process improvement initiatives for the IT software
development department and coordinated and executed application and systems training for
internal/external client. Served as helpdesk manager. Served as procurement manager; served as senor
BSA (business systems analyst) for multiple call centers and account managers.
Major accomplishments: Setup coding standards and related software development documentation (SRS
(Software Requirement Specification), SOW (Statement of Work), test plans/procedures, release notes,
and support procedures) necessary for software life cycle management. Set up and managed IT Service
Level Agreements (SLA) which resulted in increased customer satisfaction and increased staff efficiency;
created web interface prototype, delivered presentations for the sales organization to major client resulting
in revenue increase/new business; set up first divisional company and employee discount purchasing plan
for hardware resulting in 35% cost saving. Developed the processes and standards currently used by the
corporate IT and business system analyst (BSA) groups.
Gathered/prepared requirements and designed and built working prototype for health care management
tools including on-line web registration for participating physician. Design used to create new corporate
client offerings enabling increase in revenue.
AMERICAN MANAGEMENT SYSTEM, Norfolk, VA 1999 – 2000 (division sold to CACI),
Waterside Drive Norfolk, VA 25501
Senior Business Analyst, Infrastructure Earned Value System (EVS) Team Lead
Responsible for analyzing the business needs of Navy clients (government contracting projects) and
stakeholders to help identify business problems and propose solutions.
Performed analysis and troubleshooting to resolve day-to-day management, budgeting and scheduling
issues; documented requirements for Navy client. AMS software development department certified CMM
level 2.
INTERNATIONAL DIVERSIFIED SERVICES, Chesapeake, VA 1996 to 2000
Part Owner/General Manager
Daily duties included new business, client/sales activities and product analysis and delivery.
ECPI COLLEGE OF TECHNOLOGY, Virginia Beach, VA 1998 to 2000
Part Time: Instructor IT/Computer Programming Department
METTERS INDUSTRIES, INC. Norfolk, VA 1989 to 1996
Regional Manager/Program Manager
Managed 2 Norfolk offices - grew staff from 1 person to 275 full and part time clerks,
programmer/analysts and project managers; full P&L responsibilities. Duties included staffing, project
and regional budget preparation and new business development. Ms. Leach-Parker was promoted to
regional manager after securing company's first multi-million dollar non-DoD Contract. Contracts
secured in Tidewater region included EEOC, Navy SNAP II database development and maintenance,
development contracts with private industry and contracts with the Girl Scouts of America. Local
business secured was eighty-five percent DOD; received numerous performance awards.
SYSTEM MANAGEMENT AMERICAN, Norfolk, VA 1980 to 1989
Positions held included: Software Quality Manager; Test Director for FAA projects; Assistant manager of
Software Engineering; Project Manager; Loan Center Manager; Assistant Manager MIS; Applications
Programmer Analyst; Systems Analyst; COBOL and systems instructor for NAVY (NAVMASSO)
projects; received numerous performance awards.
COMPUTER SCIENCE CORPORATION, Norfolk, VA 1979 to 1980
Positions: Systems programmer/Analyst – Government software development (shipboard applications).
Implemented Snap prototypes aboard ship.
NAVY - CIVIL SERVICE, Norfolk, VA 1978 to 1979
Student Intern (college co-op) - Computer Specialist
EDUCATION
BS, Mathematics, Fayetteville State, Fayetteville, NC
AS, Electronic Data Processing/Accounting, Wayne Community College, Goldsboro, NC
Project Management Certification, Carnegie Mellon, VA Beach, VA;
Technical certificates of completion includes: HTML, XML, Avaya, Quality Management System(QMS).
HARWARE/SOFTWARE:
Software languages, applications and systems: Basic, Cobol, Visual Basic, C, RPG, various assemblers,
HTML, XML, Microsoft Office suite, Sharepoint, Oracle, Crystal Reports, Seibel Analytics, MSQL,
FoxPro, Access, Outlook, Total Systems (TSYS), EAGLS, Works Payment Manager and Card
Manager(ActivePay), Magic, Visio, ChangePoint, Seibel Contact Center, Seibel Workflow Management,
Seibel SmartScripts,,Dictaphone (NICE) system (hardware and software), RightFax server/user
application, Avaya, Forman, Mainframes (IBM, Harris 300, VAX), IBM compatible PCs, Mac
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