Business Analyst, Software Development, Project Management
Resume:
MELANIE GALBRAITH
********.*********@*****.***
SOFTWARE DEVELOPMENT PROFESSIONAL
SUMMARY
Over 10 years experience in combining project management and product
development with industry expertise to produce business technology
solutions. Extensive experience in all phases of the software development
lifecycle as well as implementing and supporting accounting applications in
the Energy and Wealth Management industries. Analytical thinker skilled in
mentoring, designing solutions, and managing multiple priorities and
deadlines focused on client/stakeholder satisfaction.
Hardware: IBM AS400, PC.
Software: Horizon production accounting, MS Office, MS Project, MS Visio,
Jwalk, RPG IV, RPG ILE, SQL, CL, PDM, SDA, Hawkeye, Implementer, QuickBooks
PROFESSIONAL EXPERIENCE
CGI Technologies and Solutions, Dallas, TX
(Formerly Artesia Data Systems)
Senior Consultant/Business Analyst (2003 - 2012)
Designed and developed oil and gas accounting software, implemented
software conversions and upgrades providing subject matter expertise to
both clients and internal customers.
. Achieved a customer satisfaction rating of 99% and ensured contract
revenue retention by managing a customer integration project with a
3rd party vendor
. Resolved a key customer relationship by salvaging a treasury system
development project receiving a customer satisfaction rating of 95%
. Expanded marketability of an existing product to a new industry by
developing an automated fee system supporting new software sales of
over $10M
. Designed and implemented key software modifications for a major client
enabling them to meet legal compliance requirements within a 2 month
timeframe
. Empowered more than 20 subject matter experts, analysts, and
programmers by mentoring, training, and supporting in ISeries,
software design and development methodologies, and Oil and Gas
industry expertise.
Project Manager (1986 - 2003)
Designed and developed oil and gas accounting software, implemented
software conversions and upgrades providing subject matter expertise to
both clients and internal customers, trained clients in software usage,
managed software development projects.
. Successfully managed more than 10 software implementation and
conversion projects consistently receiving excellent customer service
ratings.
. Led a team of developers in creating a system to increase the market
area of an existing software package resulting in greater visibility
of the company in the industry marketplace.
. Established and managed a call center supporting 100 clients with a
staff of 4 people.
ADDITIONAL EXPERIENCE
Southern Nazarene University, Bethany, OK.
Programmer/Analyst
Developed student information data base.
EDUCATION
B.S.in Computer Science and Mathematics, Southern Nazarene University,
Bethany, OK.
PROFESSIONAL DEVELOPMENT
Jwalk - GUI development tool
Quality assurance training
Change management training
Additional Volunteer Experience:
Mentored youth through community church
Served as treasurer for community church
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