Customer Service Quality Assurance

Karen Medina

OBJECTIVE

Obtaining a full-time position that utilizes my leadership and problem solving capabilities; I am looking

to work with a company that has room for a hardworking individual who can and will give a company

110%.

EXPERIENCE

06/05- 03/2009 Volt Services Group Houston, TX

Recruiter 04/06- 03/09

Duties include. Worked to provide customers with the best qualified candidates for their open positions.

Worked with a total of 15 customers coordinating from payroll to the interview process. As a recruiter I

interview candidates then depending on the customer I either place them on assignment or submit them to

be interviewed. Completed new hire paperwork, including backgrounds, drug-screen, reference checks,

and offer letters for all candidates prior to job placement. Weekly quality assurance calls to all customers.

Implementation of recruiting strategies. Customer Service and Data entry. In addition, I handled some of

the accounts payable; as well as, ensured that audits and productivity reports were completed in a timely

fashion. Assisted in the training of all new hires, handle vacation, unemployment, and worker’s comp.

Personnel Assistant 06/05 – 04/06

Main Duties: assisting manger of office. General clerical duties: Answering phones, filing, appointment

setting, testing, and certifying that all procedures are followed correctly in the registration process.

Translating and interviewing if necessary.

07/03 – 03/05 Mina's Fuel Oil Queens, NY

Service Department Assistant

Main Duties: managing service department: 8 service men, dispatching, data entry, reconciliation,

customer service, and general clerical duties, i.e. typing, contracts, filing, answering phones. Calculating

mark up and profit on oil and services rendered on daily, monthly and yearly basis. Tracked expenditure

and usage of inventory. Account Receivables and Account Payables.

10/01-11/02 Institute for Responsible Father Brooklyn, NY

Office Coordinator

Managed the day-to-day running of office. Handled Office MIS and HRA client management system and

accountable for the files during HRA Audits grant requirements. Managed advertising for the New York

offices this included fliers and pamphlets including Spanish literature. Case Management; Dealt with the

Protégés completion of forms, running background checks, educational planning and tutorial sessions if

necessary. In addition, I dealt with Protégé’s Job Placement: Union Coordinator- Painters, Sheet Metal,

Electrician and Laborers. Job Developer: GAP, Kmart, BJ's warehouse, Con Ed, Key Span and

McDonalds. Assisted in the coordination of Responsible Fatherhoods transactions with the RISAS

Program on Riker’s Island. Light Accountant and Reconciliation.

EDUCATION

GED - 06/1993

Letourneau University – Bachelor in Education

Expected Graduation 05/2010 GPA 3.8

SKILLS

Data Entry, Typing 50wpm, Proficient in Microsoft Office: Excel, Publisher, Word, Power Point, and

Outlook. Bilingual: English and Spanish. Previous experience with Contracts, Reconciliation, Accounts

Payable/Receivables, Grant management, and entry level management.

6610 Desert Rose Lane • Houston, Texas, 77086 • Cell: 832-***-****

Email: ********@*********.***

Contact this candidate