Customer Service Sales
Resume:
Brian John Featherston
Rock Hill, SC 29730
*****.***********@*****.***
EXPERIENCE
**/**** – Present
Confidential (provided upon verbal request)
Detroit, MI / Charlotte, NC
Technical Recruiter / Account Representative
• Recruited candidates on behalf of light industrial, automotive manufacturing,
administrative, IT and medical based clients.
• Cold called companies to prospect new business within North/South Carolina and
Michigan, averaging 65-85 self generated calls per day.
• Chosen out of staff of over 30 to relocate and start up the Charlotte, NC branch.
• Walked in interviews and delivered paychecks to client sites.
• Identified and qualified sales leads for potential new accounts.
• Successfully set sales meetings during reference checks for potential candidates.
• Developed and delivered creative, effective and efficient sourcing and recruitment
initiatives.
• Conduct interviews, pre-employment screening, reference and background checks,
education verifications and skills testing.
• Developed and maintained relationships with candidates of all skill sets to create a robust
talent and networking pipeline.
• Attended job fairs at local colleges and technical centers to identify and screen new
candidates.
• Full operation and navigation of Monster, Career Builder, Hot Jobs, Michigan Talent
Bank, Dice, Taleo and company internal database.
• Full cycle expert knowledge of staffing and recruitment industry practices.
• Conducted group orientations and sign ups with multiple candidates.
08/2004 – 06/2007
Vitex / Guardian Protection
Walled Lake, MI / Wixom, MI
Account Manager
• Engineered and sold low voltage wiring solutions to residential and commercial clients
in conjunction with their builder / developer.
• Successfully acquired new clients by cold calling on home builders and developers in
the South Eastern Michigan area.
• Met with residential and commercial customers to “take over” and convert existing
alarm systems.
• Responsible for sales, installations and quality control in over 25 residential
subdivisions in the Detroit, MI market.
• Assisted in development and implementation of “Revenue Share” program. (Vitex)
• Met and exceeded quarterly sales and reoccurring alarm revenue goals.
• Participated in training/company overview presentations with new builders.
• Assisted in start up of Guardian Protection in the Detroit, MI market (after Vitex
acquisition).
• Attended vendor provided training courses on a regular basis (GE, Sony, Klipsch,
Ademco, and HP Products).
10/2002 – 03/2004
EnviroSupply
Wixom, MI
Technical Sales Representative
• Oversaw and performed daily operations of nationwide environmental supply
company’s Mid-Western US satellite office.
• Successfully acquired new clients by cold calling on environmental testing firms and
engineers in the Mid-Western US area.
• Calibrated and performed manufactured specified maintenance on numerous types of
environmental testing equipment.
• Worked closely with numerous state and county procurement offices for equipment
bidding opportunities.
• Regularly met or exceeded monthly sales and rental goals.
05/2001 – 09/2002
Oakland Community College
Farmington Hills, MI
• Attended college full time.
08/1998 – 04/2001
Circuit City Stores, INC.
Westland, MI
Customer Service Manager
• Directly supervised up to 30+ Customer Service, Sales and Operations Associates.
• Conducted interviews, group new-hire orientations and job-fairs.
• Set weekly sales budgets and monitored daily results.
• Maintained physical product inventory of $2 Million per month big-box retail store.
• Received award for “Lowest Bad Debt” and “Best Physical Inventory Results” for the
Michigan/Toledo division.
EDUCATION
Oakland Community College
Farmington Hills, MI
Business Management Courses
Lakeland High School
White Lake, MI
High School Diploma
PROFESSIONAL TRAINING
09/2006
Sales Training Course
Guardian Protection
Corporate Offices – Pittsburgh, PA
01/2003
Effective Communication & Human Relations Course
Dale Carnegie Training
Troy, MI
08/1999
Management Training Program
Circuit City Stores, INC
Corporate Offices- Richmond, VA
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